Senior Engineer - DPI & Intelligent Traffic Analysis Center

Emirates Integrated Telecommunications Company; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in telecommunications is seeking a dedicated support specialist to enhance their service operations. This role involves providing exceptional 1st and 2nd level support while collaborating with various teams to troubleshoot and resolve complex technical issues. Candidates should have a solid background in network protocols, VOIP, and VPN solutions, alongside expertise in mobile technologies. Join a dynamic environment where your contributions will directly impact service performance and customer satisfaction. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in Engineering or related fields is essential.
• Experience with Deep Packet Inspection and web filtering products.

Responsibilities

• Provide 1st and 2nd level support through all Service Operations Channels.
• Collaborate with higher-tier support teams for troubleshooting.
• Conduct in-depth investigations on Internet applications.

Skills

Deep Packet Inspection

Advanced Firewalls

Web Content Filtering

IPS

IDS

Knowledge of OS

VOIP/VPN Protocols

Client-Server Architecture

Computer Networking

Education

Bachelor of Engineering

BSc in Electrical Engineering

BSc in Electronics

BSc in Telecommunications

BSc in Computer Science

Tools

Software Testing Tools

Reporting Tools

Job description

Emirates Integrated Telecommunications Company

Responsibilities:

1. Handle 1st and 2nd level support cases professionally and independently through all Service Operations Channels.
2. Provide excellent, dedicated, and proactive support for VAS Business, Regulatory Affairs, and TDRA.
3. Offer technical guidance and solutions to the Service Operations Center, Enterprise Customer Service, and Consumer Service Assurance teams.
4. Collaborate with higher-tier support teams and perform live troubleshooting sessions for P1 & P2 cases.
5. Deep understanding of Protocols L4 to L7; moderate understanding of L2-L3 protocols.
6. Deep understanding of VOIP and VPN application behaviors, performance, trends, techniques, and detection intelligence.
7. Knowledge of web content filtering products and their functions.
8. Understanding of Deep Packet Inspection products and their functionalities.
9. Conduct in-depth investigations on Internet applications and web content traffic.
10. Manage lab and production environments, including testing and go-live processes.
11. Expertise in change management, version control, software testing tools, and reporting tools.
12. Plan and conduct testing, capture network/application traces, and report detailed observations to relevant points of contact.
13. Prepare periodic and ad-hoc reports to monitor application service performance on EITC (du) network.
14. Deep understanding of VOIP and VPN solutions/functions at enterprise and global levels.
15. Thorough knowledge of mobile handset functionalities, OS, radio technologies, client-server communication, and test methodologies across fixed and mobile networks.

Qualifications:

• Bachelor of Engineering or BSc in Electrical, Electronics, Telecommunications, or Computer Science.

Experience:

• Experience with Deep Packet Inspection and web content filtering products.
• Familiarity with programming languages such as Perl or Python.
• Experience with mobile application architecture, functional and performance testing, and application analysis.

Skills:

• Deep Packet Inspection, advanced firewalls, web content filtering, IPS, IDS.
• Knowledge of OS, VOIP/VPN protocols, client-server architecture.
• Expertise in mobile handsets, including radio technologies, device performance, and updates.
• Computer networking, including routers and switches setup and configuration.

Company Industry: Telecom, ISP

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