Senior Duty Manager – Terminal Service Delivery

Adwaveinnovations; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company in the aviation sector seeks a Senior Duty Manager to oversee operations at Dubai Airports. This key role requires leadership in both airside and landside operations, focusing on providing exceptional service and safety to a high volume of passengers. The ideal candidate will possess a relevant degree and significant experience in operational environments.

Qualifications

• 4-6 years of experience in large operational environments with high customer volumes.
• Knowledge of aviation operations including terminals, passenger services, baggage, ramp, and airside operations.

Responsibilities

• Lead terminal teams to deliver operational excellence and exceptional customer service.
• Proactively manage performance of service delivery members and partners.
• Ensure safety and security of all passengers and staff.

Skills

Operational Excellence

Customer Service

Incident Management

Problem-Solving

Education

Degree or equivalent professional qualification

Job description

Senior Duty Manager – Terminal Service Delivery

Department : Service & Operations

Overview : This role is crucial in ensuring seamless terminal operations at Dubai Airports, one of the world's busiest airports. The Senior Duty Manager oversees real-time operations both airside and landside, ensuring adherence to operational plans, managing incidents, and maintaining industry-leading standards.

Responsibilities :

• Lead terminal teams to deliver operational excellence and exceptional customer service.
• Proactively manage performance of service delivery members and partners.
• Ensure safety and security of all passengers and staff, with strict adherence to procedures.
• Manage communication protocols during incidents within the terminal.
• Identify and resolve staff, agency, airline, or passenger issues during shifts, sometimes outside normal operating parameters.

Requirements :

• Degree or equivalent professional qualification.
• 4-6 years of experience in large operational environments with high customer volumes.
• Knowledge of aviation operations including terminals, passenger services, baggage, ramp, and airside operations.

About Dubai Airports : Dubai Airports is a fast-growing business committed to delivering outstanding airport experiences 24 / 7. Join us to be part of a dynamic team connecting the world, pushing for innovation, and making a significant impact on Dubai's global reputation.

J-18808-Ljbffr

Duty Manager • Dubai, Dubai, United Arab Emirates