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Senior Duty Manager - Terminal Service Delivery

Dubai Airports

Dubai

On-site

AED 120,000 - 180,000

Full time

4 days ago
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Job summary

Dubai Airports seeks a Senior Duty Manager in Terminal Service Delivery to oversee operations across terminals in a fast-paced environment. The ideal candidate will enhance operational efficiency, uphold safety, and ensure excellent customer service while managing a team. This mid-senior level position welcomes individuals with a relevant degree and substantial experience in aviation operations.

Qualifications

  • Experienced in large operational environments with high customer volumes (4-6 years desired).
  • Knowledge of aviation operations including terminals and passenger services.

Responsibilities

  • Lead terminal teams for seamless operations and customer service.
  • Ensure safety and security of passengers and staff.
  • Manage incidents and follow communication protocols.

Skills

Leadership
Crisis Management
Operational Efficiency

Education

Degree or equivalent professional qualification

Job description

Senior Duty Manager - Terminal Service Delivery

Join Dubai Airports as a Senior Duty Manager in Terminal Service Delivery.

About the Role

The team ensures real-time operational efficiency, managing both airside and landside activities to meet high demand. As the world's busiest airports, operations are fast-paced and challenging. The role involves overseeing the adherence to operational plans, handling incidents, and crisis management across terminals to maintain industry-leading standards.

Key Responsibilities

  • Lead terminal teams to deliver seamless operations and exceptional customer service, proactively managing performance of all service members and partners.
  • Ensure safety and security of passengers and staff by supervising staff and service partners' duties within the terminal.
  • Follow procedures and communication protocols during incidents within the terminal.
  • Identify and resolve issues related to staff, agencies, airlines, or passengers, sometimes outside normal operating parameters.

Candidate Requirements

  • Degree or equivalent professional qualification.
  • 4-6 years of experience in large operational environments with high customer volumes.
  • Knowledge of aviation operations including terminals, passenger services, baggage, ramp, and airside operations.

Life at Dubai Airports

Dubai Airports is a fast-growing business committed to delivering excellent airport experiences 24/7. We foster a culture of continuous improvement and innovation, connecting the world and shaping the future of aviation. Join us to be part of a team that makes a global impact and pushes the boundaries of airport operations.

Additional Details

Level: Mid-Senior

Type: Full-time

Function: Management and Manufacturing, Airlines and Aviation

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