Senior Desktop Engineer

Global Software Solutions Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a skilled Desktop Support Engineer with 2-3 years of experience. In this role, you will be responsible for managing the upgrade of endpoints to Windows 11, providing technical support, and ensuring a seamless transition for users. Ideal candidates will have expertise in troubleshooting, strong communication skills, and familiarity with software deployment tools. Join a dynamic team and contribute to an important technological shift while expanding your skillset.

Qualifications

• 2-3 years experience as Desktop Support Engineer preferred.
• Hands-on experience with Windows 11 essential.
• Strong troubleshooting skills needed.

Responsibilities

• Manage and execute upgrade of desktop systems to Windows 11.
• Provide technical assistance during the upgrade process.
• Maintain documentation of upgrade processes and solutions.

Skills

Troubleshooting

Communication

Remote troubleshooting

Security best-practices

Education

Certification such as M365 Certified Endpoint Administrator Associate

Tools

Windows operating systems

Software deployment tools

Scripting languages

Job description

Duration: 1st May 2025 to Dec 2025 (8 Months)

Experience: 2-3 years of experience (Banking experience preferred)

We are seeking a skilled Desktop Support Engineer with minimum 2-3 years of experience to join our team. The primary responsibility will be to manage and execute the upgrade of our endpoints to Windows 11 and Laptop Tech Refresh. This role involves providing technical support, troubleshooting issues, and ensuring a smooth transition for all users.

Key Responsibilities:

• Upgrade Management: Plan, manage, and execute the upgrade of desktop systems to Windows 11
• Technical Support: Provide technical assistance to users experiencing issues with the upgrade process
• Troubleshooting: Diagnose and resolve hardware and software issues related to the Windows 11 upgrade
• Installation: Install and configure Windows 11 on new and existing systems
• Documentation: Maintain detailed records of upgrade processes, issues encountered, and solutions implemented
• Collaboration: Work closely with other team members to ensure seamless upgrades and minimal disruption to business
  
  

Requirements:

• Proven experience as a Desktop Support Engineer
• Hands-on experience with Windows operating systems, particularly Windows 11
• Strong troubleshooting skills and the ability to diagnose and resolve technical issues
• Excellent communication skills and the ability to provide clear instructions to users
• Familiarity with remote troubleshooting techniques
• Knowledge of security best-practices
• Ability to work independently and as part of a team
  
  

Preferred Skills:

• Experience with software deployment tools
• Knowledge of scripting languages for automation
• Certification such as M365 Certified Endpoint Administrator Associate