Senior Customer Success Manager

ARE005 Thomson Reuters MENA FZ-LLC; Dubai; On-site; AED 500,000 - 700,000; Full time

Job summary

Thomson Reuters MENA FZ-LLC seeks a Senior Customer Success Manager for E-Invoicing, Tax & Compliance to drive adoption, retention, and expansion among tier-1 corporate clients. You will act as a strategic advisor to CFOs and senior stakeholders across finance, tax, and IT, orchestrating multi-department engagements to deliver measurable ROI.

The role requires deep knowledge of tax operations, regulatory compliance, and digital transformation, with travel around 25% expected.

Responsibilities

• Strategic Account Management: Serve as primary strategic advisor and escalation point for assigned tax and compliance clients. Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers. Conduct Executive Business Reviews (EBRs) quarterly to align on strategic objectives and demonstrate ROI. Develop and execute comprehensive Customer Success Plans tailored to each client's tax compliance and digital transformation priorities. Proactively identify risks and opportunities across the customer lifecycle.
• Customer Relationship Leadership: Serve as primary strategic advisor and escalation point for assigned tax and compliance clients Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers Conduct Executive Business Reviews (EBRs) quarterly to align on strategic objectives and demonstrate ROI Develop and execute comprehensive Customer Success Plans tailored to each client's tax compliance and digital transformation priorities Proactively identify risks and opportunities across the customer lifecycle.
• Business Value Delivery: Demonstrate quantifiable ROI and business impact through metrics: time savings, audit risk reduction, compliance accuracy improvements, process efficiency gains Align Thomson Reuters solutions with customer's strategic initiatives (e-invoicing mandates, tax transformation, regulatory compliance, digital finance) Position Thomson Reuters as an indispensable strategic partner for tax and compliance operations Create custom business cases justifying renewal and expansion investments Translate product capabilities into tax/finance-specific business outcomes (reduced manual work, faster close cycles, audit readiness, risk mitigation).

Job description

Job Description

The Senior Customer Success Manager for E-Invoicing, Tax & Compliance is responsible for driving adoption, retention, and expansion across our most valuable tax, accounting, and compliance customers. This role serves as the primary strategic advisor and trusted partner to C-suite executives and senior stakeholders at tier-1 corporations. This position requires deep understanding of tax operations, regulatory compliance, e-invoicing mandates, indirect tax (VAT/GST), corporate tax, and financial reporting requirements. The Senior CSM will orchestrate complex, multi-stakeholder engagements across finance, tax, accounting, treasury, and IT departments while driving measurable business outcomes that ensure long-term customer success and revenue growth. Travel is expected to be 25 per cent.

Key Responsibilities

Strategic Account Management

Serve as primary strategic advisor and escalation point for assigned tax and compliance clients. Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers. Conduct Executive Business Reviews (EBRs) quarterly to align on strategic objectives and demonstrate ROI. Develop and execute comprehensive Customer Success Plans tailored to each client's tax compliance and digital transformation priorities. Proactively identify risks and opportunities across the customer lifecycle.

Customer Relationship Leadership

Serve as primary strategic advisor and escalation point for assigned tax and compliance clients Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers Conduct Executive Business Reviews (EBRs) quarterly to align on strategic objectives and demonstrate ROI Develop and execute comprehensive Customer Success Plans tailored to each client's tax compliance and digital transformation priorities Proactively identify risks and opportunities across the customer lifecycle.

Business Value Delivery

Demonstrate quantifiable ROI and business impact through metrics: time savings, audit risk reduction, compliance accuracy improvements, process efficiency gains Align Thomson Reuters solutions with customer's strategic initiatives (e-invoicing mandates, tax transformation, regulatory compliance, digital finance) Position Thomson Reuters as an indispensable strategic partner for tax and compliance operations Create custom business cases justifying renewal and expansion investments Translate product capabilities into tax/finance-specific business outcomes (reduced manual work, faster close cycles, audit readiness, risk mitigation).

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