Senior Customer Success Associate - (Abu Dhabi)

qlub; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Join qlub as a Senior Customer Success Associate to revolutionize dining experiences with seamless payment solutions. You will onboard and train restaurant teams, manage client accounts, analyze operational data, and collaborate with product teams to drive improvements. This crucial role combines client relations with strategic insights, offering you the chance to have a real impact in a fast-paced start-up environment.

Benefits

Growth opportunities in a fast-paced environment

Collaborate with highly motivated individuals

Influence product development and customer experience

Qualifications

• Fluency in English and Arabic.
• 2-3 years of experience in a client-facing role.
• Valid driver's license and vehicle required.

Responsibilities

• Onboard restaurants on the qlub platform, training staff both in-person and virtually.
• Manage account relationships and grow accounts internally.
• Analyze data for operational improvements and efficiencies.

Skills

Analytical skills

Communication

Problem-solving

Relationship-building

Entrepreneurial spirit

Education

Relevant business degree

Tools

Excel

Google Sheets

Job description

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology lets customers pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

The role?

Onboard and train restaurant teams on qlub, ensuring they derive value. Manage client accounts, analyse data for operational improvements, collaborate with the product team to enhance qlub, implement process improvements, and upsell additional products to existing clients. As a Senior Customer Success Associate, you’ll be responsible for:

• Onboarding Expert: Onboard restaurants on our platform (in-person and virtually), train their teams and make sure qlub delivers value for them so they’ll love it;
• Account Management: Manage the account relationship and grow the accounts internally;
• Data Wizard: Analyse the numbers, pinpoint insights, and make our operations super-efficient;
• Product Champion: Work directly with our product team to make qlub even better for venues and influence our global product roadmap;
• Process Expert: Suggest improvements and implement preset processes at workplaces;
• Upsell: Upsell and cross-sell qlub products to existing clients;
  
  
  

What are we looking for?

• Relevant business degree;
• Fluency in English and Arabic.
• Have up to 2-3 years of experience in a client-facing role;
• Have a valid driver’s license and your vehicle (required for on-site visits);
• Hustle. You have an entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves;
• You will be on the ground after onboarding during those peak lunch/dinner services to make sure everything runs flawlessly;
• Held management positions in hospitality;
• Can demonstrate strong analytical and problem-solving skills, with an excellent command of Excel/Google Sheets;
• Can demonstrate exceptional communication and relationship-building capabilities;
• Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts;
• You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets;
  
  
  

Why join qlub?

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization;
• Drive growth and tailoring of fast-evolving new products and features;
• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.
  
  
  

Sounds like you? Are you excited by this opportunity? If so, “Apply now”.