Senior Customer Success Associate - (Abu Dhabi)

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code—no app download required. We offer Pay-at-Table QR payments, Digital Menus, Order-and-Pay tech, Payment Links, and SoftPOS terminals, streamlining the entire payment process for both diners and restaurants. Additionally, splitting bills with friends has never been easier!

We help restaurants focus on providing exceptional dining experiences by removing payment hassles, increasing table turnover, and improving operational efficiency, thus boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

The role

As a Senior Customer Success Associate, you will onboard and train restaurant teams on qlub, manage client accounts, analyze data for operational improvements, collaborate with the product team to enhance qlub, implement process improvements, and upsell additional products to existing clients. Your responsibilities include:

1. Onboarding restaurants on our platform (in-person and virtually), training their teams, and ensuring they derive value from qlub;
2. Managing account relationships and fostering growth;
3. Analyzing data to identify insights and improve operations;
4. Working with the product team to improve qlub and influence the product roadmap;
5. Suggesting and implementing process improvements;
6. Upselling and cross-selling qlub products to existing clients.

What are we looking for?

• A relevant business degree;
• Fluency in English and Arabic;
• Up to 2-3 years of experience in a client-facing role;
• A valid driver’s license and access to a vehicle for on-site visits;
• An entrepreneurial spirit, ownership mindset, and willingness to work hands-on during peak service hours;
• Experience in hospitality management roles;
• Strong analytical and problem-solving skills, with proficiency in Excel/Google Sheets;
• Exceptional communication and relationship-building skills;
• A result-oriented mindset with proactive problem-solving abilities;

Why join qlub?

• Be part of an exciting, fast-paced environment with opportunities to grow from an early-stage startup into a global organization;
• Drive growth and influence the development of new products and features;
• Work with motivated professionals dedicated to improving the customer experience at table-service restaurants.

If this sounds like you and you're excited about this opportunity, apply now.