Senior Customer Programs Lead — SaaS Transformation

Remotedxb; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Medius is seeking a seasoned Program Manager to lead large-scale transformation initiatives across product, engineering, customer success and operations in a fast-paced SaaS environment, coordinating with multiple stakeholders worldwide.

You will maintain program timelines, milestones, dependencies and success metrics, develop executive-level status reporting and KPI dashboards, and drive governance activities such as steering committees and reviews, ensuring adoption and readiness objectives

Qualifications

• Proven experience in Program Management, Project Management, Business Operations, or PMO
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Experience building executive presentations and status updates

Responsibilities

• Manage integrated transformation plans across multiple workstreams and stakeholder groups
• Maintain program timelines, milestones, dependencies, and success measures
• Develop and maintain executive-level status reporting and KPI dashboards
• Coordinate recurring governance activities, including steering committees and operational reviews
• Identify potential risks, blockers, and cross-functional dependencies
• Partner with Product, Engineering, Customer Success, and Operations leaders

Skills

Program management

Stakeholder management

Communication

Executive reporting

Job description

Medius is seeking a seasoned Program Manager to lead large-scale transformation initiatives across product, engineering, customer success and operations in a fast-paced SaaS environment, coordinating with multiple stakeholders worldwide.

You will maintain program timelines, milestones, dependencies and success metrics, develop executive-level status reporting and KPI dashboards, and drive governance activities such as steering committees and reviews, ensuring adoption and readiness objectives