Senior CRM Platform Engineer for Banking & CIB

Luxoft

Abu Dhabi

On-site

AED 240,000 - 360,000

Full time

3 days ago

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Job summary

Luxoft in Abu Dhabi is seeking a platform-neutral Technical CRM Consultant Business SME to lead requirements and ensure RFP reflects vendor-agnostic, functional needs for Commercial & Investment Banking (CIB). You will gather requirements from sales, marketing and support, defining technical specs for developers and configuring CRM platforms with custom fields, layouts and workflows.

You will manage data migrations, data quality cleansing, dashboards and system integrations via APIs, SQL, and

Qualifications

Total CRM experience of 10–15 years.
CRM technical experience of 8–12 years.
Familiarity with CRM architecture and cloud automation.
Experience with Salesforce or Microsoft Dynamics 365 Customer Engagement.

Responsibilities

Gathers business requirements from sales, marketing and support teams and converts them into technical specifications for developers.
Hands-on setup of CRM platforms including custom fields, page layouts, views, business rules, security roles and workflows using tools like Power Automate or Salesforce Flow.
Manages data migrations, data quality cleansing, reporting dashboards and system integrations using APIs, SQL or services like Azure.
Coordinates user acceptance testing (UAT), troubleshoots system defects and supports agile delivery using Jira or Azure DevOps.