Senior Controller- Bus Stations

Roads and Transport Authority; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Roads and Transport Authority in Abu Dhabi seeks a Station Inspector to perform daily inspections, monitor operations, and verify service quality at bus stations. You will audit facilities, report incidents, and coordinate with the Control Center to ensure bus schedules and safety compliance.

The role emphasizes cleaning oversight, Lost and Found procedures, alcohol screening for drivers, and maintaining accurate information displays. Full-time, on-site work at multiple stations.

Qualifications

• Diploma or high school education is required.
• Minimum 2 years of relevant work experience with a high school diploma.
• Familiarity with transport station operations is desirable.

Responsibilities

• Conduct daily inspection of station facilities and services and submit reports to the Station Supervisor.
• Monitor cleaning, waste management, landscaping, and pest control activities and provide inspection reports to the Station Supervisor.
• Ensure compliance with the Lost and Found Procedure and the E-Transport system handover processes.
• Carry out alcohol screening tests for bus drivers at duty start to maintain safety standards.
• Implement and monitor crowd management procedures in line with policy.
• Verify informational displays and signage are up-to-date and accurate.
• Monitor driver behavior and uniform adherence.
• Inspect station investment assets and report violations or non-compliance.
• Guide passengers to use designated pedestrian crossings to prevent accidents.
• Coordinate with the Control Center to monitor movements and schedules.
• Report faults or downtime of service machines (TVM, RTPI, TOM, TUM, Paper Cast.) within the service window.

Skills

Station inspections

Safety compliance

Incident reporting

Control Center coordination

Data reporting

Education

Diploma / High school

Tools

E-Transport system

TVM

RTPI

TOM

TUM

Paper Cast.

Job description

Job description

Job Purpose:

To perform daily inspections, operational monitoring, and service verification within assigned bus stations, ensuring cleanliness, safety, functionality, and compliance with RTA operational standards. The role involves auditing station facilities and assets, supporting the Supervisor in operational readiness, monitoring driver and passenger behavior, reporting incidents or equipment failures, and ensuring smooth coordination with the Control Center for bus scheduling and service continuity.

Roles & Accountabilities:

Strategy

• Support the Bus Stations Section’s strategy to maintain high service standards, operational reliability, and safety compliance across all stations.
• Contribute to achieving key operational performance indicators related to station readiness, crowd management, and passenger safety.
• Participate in initiatives to enhance the passenger experience and operational efficiency through regular reporting and feedback.

Operations

• Conduct daily inspection of station facilities and services and submit reports to the Station Supervisor.
• Monitor cleaning, waste management, landscaping, and pest control activities and provide inspection reports to the Station Supervisor.
• Ensure full compliance with the approved Lost and Found Procedure, coordinating with concerned authorities for proper documentation and handover through the E-Transport system.
• Conduct alcohol screening tests for bus drivers upon duty commencement to ensure compliance with safety standards and maintain zero-alcohol tolerance.
• Implement and monitor crowd management procedures in line with the approved Crowd Management Policy and Guidelines.
• Verify that all informational displays, marketing materials, and signage within the station are up-to-date, accurate, and aligned with the approved service data.
• Monitor and report on bus driver behavior and adherence to the official RTA uniform.
• Inspect station investment assets daily and report any violations, misuse, or non-compliance.
• Ensure adherence to safety procedures, guiding passengers to use designated pedestrian crossings to prevent accidents.
• Oversee continuous bus operations, ensuring buses park correctly and depart according to schedules.
• Coordinate with the Control Center to monitor bus movements and ensure adherence to trip schedules, updating reports accordingly.
• Report any faults or downtime of service machines such as TVM, RTPI, TOM, TUM, Paper Cast., etc., within the defined service timeframe.

Product / Process Improvement

• Enhance passenger experience through regular reporting and feedback on crowd conditions, service gaps, information issues, environmental observations and contractor performance, highlighting any technical factors affecting service quality.
• Compile daily and periodic control summaries on inspections, violations, safety observations, SLA breaches and schedule issues and recommend corrective and preventive actions to improve technical and operational controls.

Physical Working Conditions

• Primarily field-based, requiring full-time presence at the bus station across shifts, with continuous mobility for inspection, supervision, and coordination duties.

Education:

• Diploma / High school.

Experience:

• 2 years in High school diploma degree.