Senior Client Services Manager

Antal International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading client services firm in Dubai is seeking a Senior Manager - Client Services to foster strong client relationships, oversee service delivery, and lead a team. The role demands a proactive approach to managing ultra-high-net-worth individuals and requires significant experience in professional services. The ideal candidate will possess strong organizational and communication skills, alongside a Bachelor's degree in a relevant field and familiarity with UAE company compliance. This position offers a dynamic working environment.

Qualifications

• Minimum of 7-10 years’ experience in a client-facing role.
• Strong understanding of UAE company formation and fiduciary processes.
• Solid people management skills with experience leading teams.

Responsibilities

• Serve as the dedicated relationship manager for assigned clients.
• Oversee delivery of client services, ensuring adherence to standards.
• Supervise and mentor the Client Services team.

Skills

Relationship management

Problem-solving

Organizational skills

Communication skills

Education

Bachelor’s degree in Business, Law, Finance, or a related field

Tools

CRM systems

MS Office applications

Job description

Job Title: Senior Manager - Client Services

Location: To be based in Dubai, United Arab Emirates

Reports to: Director – Client Services & Digital Transformation

Role Overview

The Client Services Manager will play a key role in the development and strengthening of long-term client relationships. This role requires a proactive and client-centric approach to working with ultra-high-net-worth individuals (UHNWIs), family offices, and corporate clients. You will act as the primary point of contact, ensuring the seamless delivery of our services while identifying new opportunities to support and grow client engagement.

Responsibilities

Client Relationship Management

• Serve as the dedicated relationship manager for an assigned portfolio of clients, developing a deep understanding of their business structures, priorities, and objectives.
• Act as the primary point of contact for all client interactions, queries, escalations, and service delivery matters, ensuring timely, professional, and solutions-focused responses.
• Build and maintain trusted advisor relationships with key clients, proactively identifying opportunities to broaden engagement across service lines.
• Lead the onboarding process of new clients, ensuring documentation, regulatory requirements, internal workflows, and communication standards are met.
• Support Business Development Managers in client interactions as needed, including onboarding of new service requests.
• Maintain strict confidentiality and discretion when handling sensitive client matters.

Service Delivery & Coordination

• Oversee the delivery of client services including company formation, renewals, amendments, residency and visa processing, fiduciary and regulatory support, and concierge services.
• Oversee and coordinate with internal teams (legal, tax, compliance, operations) to ensure seamless execution of client mandates, monitoring milestones, deadlines, and deliverables.
• Ensure adherence to agreed service levels, response times, and communication standards.
• Act as the primary escalation point for client service issues and ensure timely resolution of complaints or service delivery gaps.
• Liaise with Directors, Opportunity Managers, and business units to facilitate smooth handovers and collaborative delivery.

Client Development & Growth

• Proactively identify and recommend additional services to deepen client relationships and enhance satisfaction.
• Collaborate with business development and advisory teams to develop tailored solutions that align with client objectives.
• Support initiatives to improve client engagement and retention.

Process & Compliance Management

• Oversee client onboarding to ensure full compliance with KYC, AML, and internal regulatory requirements.
• Review and consult with Director – Client services to approve the complex onboarding cases in collaboration with Compliance and Risk functions.
• Ensure accurate and timely preparation and issuance of engagement letters (LOEs), invoices, and other client documentation.
• Maintain up-to-date and accurate client records in CRM, DMS, and other internal systems, ensuring data integrity and compliance.

Continuous Improvement & Digital Transformation

• Champion initiatives to digitize workflows, improve efficiency, and strengthen reporting and tracking.
• Identify process gaps and work with the Director to design and implement process enhancements.
• Contribute to the firm’s transformation agenda by leveraging technology to optimize client service operations.

Team Leadership & Development

• Supervise and mentor the Client Services team, allocating work, setting priorities, and monitoring performance.
• Provide coaching, training, and guidance to build team capability and knowledge.
• Foster a culture of accountability, client-centricity, and continuous improvement.
• Ensure effective handover and coverage arrangements during team absences or leave periods.

Qualifications

• Bachelor’s degree in Business, Law, Finance, or a related field. Professional certifications in compliance, corporate services, or project management are an advantage.
• Minimum of 7-10 years’ experience in a client-facing role within professional services, corporate services, or financial services environments, preferably serving UHNWIs, family offices, and corporate clients.
• Strong understanding of UAE company formation, residency services, compliance requirements, and fiduciary processes.
• Demonstrated ability to manage complex client relationships and deliver tailored solutions.
• Solid people management skills with experience leading teams.
• Familiarity with CRM systems and process digitization initiatives.

Skills and Competencies

• Exceptional relationship management skills with a client-first mindset and the ability to build trust-based, long-term partnerships.
• Highly organised and detail-oriented, capable of managing multiple client accounts and priorities simultaneously.
• Strong communication skills, both written and verbal.
• Self-driven with a proactive approach to problem-solving.
• Comfortable working in a fast-paced, boutique environment where initiative, ownership, and collaboration are essential.
• Proficiency in CRM systems and MS Office applications (Word, Excel, Outlook, PowerPoint).