Senior Client Relationship Manager

Marsh & McLennan Companies, Inc.; Dubai; On-site; AED 200,000 - 260,000; Full time

Job summary

A leading company in the health and benefits sector seeks a Senior Client Relationship Manager in Dubai. This pivotal role involves managing client relationships, overseeing insurance programs, and providing market insights to enhance employee benefits strategies. Ideal candidates should possess strong analytical skills and extensive knowledge of the regional insurance market.

Qualifications

• Strong technical experience in Employee Health & Benefits (EH&B).
• Deep knowledge of the regional insurance market.
• Excellent communication and relationship management skills.

Responsibilities

• Lead relationships with existing and new MMB clients.
• Produce quarterly claims analytics reports.
• Ensure compliance with company policies and regulatory requirements.

Skills

Communication

Relationship Management

Analytical Skills

Negotiation

Project Management

Education

Strong technical experience in Employee Health & Benefits

Deep knowledge of the regional insurance market

Job description

As a Senior Client Relationship Manager (Health & Benefits) at Marsh Dubai, you will be the focal point for a large portfolio of clients, ensuring seamless service delivery across different areas of Marsh. Acting as a trusted advisor, you will bring expertise in benefits strategy, project management, and negotiations while maintaining a strong commitment to excellence.

You'll be part of a dynamic, experienced, and collaborative team with a positive working atmosphere. From day one, we'll provide you with comprehensive training, both on and off the job, to set you up for success. This role offers a high degree of accountability, making it both exciting and rewarding.

We will rely on you to:

Client Relations & Benefits Expertise

- Lead relationships with existing and new MMB clients, developing tailored regional benefits strategies.

- Build a deep understanding of the regional benefits landscape and market trends.

- Foster strong client relationships, understanding their business needs and employee benefits philosophy.

- Conduct benchmarking exercises to compare client benefits against market standards and peer groups.

- Produce quarterly claims analytics reports, identifying cost drivers and trends to support cost-containment measures.

- Oversee the renewal of insured benefits programs and ensure clear communication to employees.

Market Insight & Relationship Building

- Stay informed on insurers' service propositions and capabilities to provide well-founded recommendations.

- Establish and maintain strong relationships within the insurance market.

- Collaborate with underwriters on claims and funding strategies for MMB clients.

- Participate in negotiations on insurer service-level agreements.

- Identify new business opportunities through research, referrals, and personal networks.

- Explore opportunities for expanding services within existing client accounts.

- Work closely with other Marsh McLennan practices to identify cross-selling opportunities.

Process Compliance & Financial Targets

- Adhere to internal servicing guidelines to ensure best-in-class customer experience.

- Ensure accuracy in policy contracts and client documentation.

- Maintain compliance with company policies and regulatory requirements.

- Meet individual targets for client retention and new business acquisition.

- Track and report revenue performance on a monthly basis.

What you need to have:

- Strong technical experience in Employee Health & Benefits (EH&B)

- Deep knowledge of the regional insurance market

- Excellent communication and relationship management skills

- Strong analytical and problem-solving abilities

- Effective negotiation and project management skills

What makes you stand out:

- Strategic and analytical mindset, with the ability to interpret complex data

- Innovative thinking, always looking for ways to enhance EH&B services

- Proactive and forward-thinking, ensuring clients stay ahead in an evolving benefits landscape

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