Senior Client Development Director (Loyalty)

Publicis Groupe; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

Publicis Groupe is seeking a Senior Director of Client Development (Loyalty) in Dubai. The role entails fostering client relationships, driving revenue growth, and leading high-performance teams. Ideal candidates will have over 8 years in sales and client management, with strong SaaS and loyalty technology experience. This hybrid role requires strategic insight and effective communication skills to deliver impactful solutions, fueling growth for both clients and the company.

Qualifications

• 8+ years of professional sales, marketing, and client management experience.
• Extensive loyalty experience and proficiency in loyalty technology solutions and strategies.
• Strong computer skills including Microsoft Office.

Responsibilities

• Grow a diverse book of business and ensure client satisfaction.
• Cultivate relationships with key client decision-makers.
• Collaborate with internal teams to craft winning sales strategies.

Skills

Sales and Marketing Experience

Client Management

Relationship Building

Strategic Planning

SaaS Solutions Knowledge

Tools

Salesforce.com

Microsoft Office

Excel

PowerPoint

Job description

Job Description

How You’ll Make an ImpactWe’re looking for a Senior Director of Client Development (Loyalty) with a background in Loyalty and Saas solutions to join our Dubai team and contribute to the growth of our clients and our loyalty practice in the region. Your mission will be to grow a diverse book of business, ensuring client satisfaction and sustainable growth by cultivating relationships with key client decision-makers and partner with cross-functional teams to implement effective strategies. You’ll report to the Vice President of Client Services for Loyalty and work closely with the Business Development, Delivery, Marketing, and Product teams, along with key internal partners and external customers. This is a hybrid role based in the Dubai office. (2/3 days per week).We expect the ideal candidate to use general business insight to uncover business needs, find opportunities and create impactful positioning of how Epsilon unique offering will help our clients achieve their business goals. We offer the opportunity to work with best-in-class suite of solutions and services and to expand your knowledge and experience beyond loyalty across other Epsilon products.What You’ll Achieve

• Become a Strategic Growth Partner: Be consultative and use creativity to drive significant revenue growth by identifying innovative solutions to expand client adoption of Epsilon's offerings
• Drive Meaningful Client Outcomes: Work to quickly learn and understand the landscape the client operates in to help address their needs in a way that is bold, differentiated, and relevant
• Forge Enduring Client Relationships: Build trust with key decision-makers, becoming a trusted advisor who understands their unique challenges and tailors solutions for success
• Ensure Excellence in Delivery: Effectively facilitate day-to-day management of account both internally and externally serving as the primary point of contact for client and internal team issues, facilitating resolutions
• Develop Winning Strategies: Collaborate with internal teams to craft winning sales strategies and strategic account plans, ensuring alignment and achieving high-reaching revenue target
• Become an Industry Authority: Gain a deep understanding of your assigned industry to position Epsilon's solutions for optimal value and identify emerging opportunities
• Champion Leadership: Prioritize critical initiatives like revenue growth, performance improvement, and navigating complex situations to propel business forward
• Cultivate a Collaborative High-Performance Team: Lead internal resources for the successful preparation and delivery of objective-based solutions on behalf of our clients

Who You Are

• What you’ll bring with you:
  • 8+ years of professional sales, marketing, SaaS, and client management experience(client side, ad solutions, direct marketing, agency experience)
  • Extensive loyalty experience (B2B/B2C), showcasing knowledge and proficiency in loyalty technology solutions and strategies.
  • Experience across key marketing components including strategy, analytics, media performance, forecasting.
  • Self-motivation – able to find opportunities, new business, and market gaps.
  • Ability to assess client objectives and formulate relevant strategy using the Epsilon PeopleCloud full product offering.
  • Proven ability to grow client revenue through strategic up- and cross-selling of tailored solutions.
  • Comfortable with consultative sales and solution selling.
  • Strong relationship-building skills
  • Understanding of marketing program design, execution, and measurement
  • Proven leadership experience with the ability to influence internal and external partner uptake of proposed strategic goals and objectives
  • Effective communication across multiple levels of an organization
  • Works well in a team/highly collaborative environment
  • Demonstrated sales & business development experience
  • Strong computer skills: Microsoft Office, Excel, and PowerPoint and Sales Management software (i.e. Salesforce.com)
• Why you might stand out from other talent:
  • Fluent in Arabic
  • Highly passionate, motivated and high-reaching self-starter. Proactive, not reactive.
  • Curious to learn and focused on own personal development
  • Experience working with complex, global clients
  • A consistent track record of building and leading high-performing teams in a matrixed organization
  • Comfortable engaging with senior partners, presenting reasons, and influencing decision-making at the executive level

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.#LI-TF1