Senior Business Process Engineer

Cigna Services Middle East FZE; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A healthcare services provider in Dubai is seeking a Senior Business Process Engineer to lead process design and optimization efforts. The role involves analyzing business processes, creating improvements, and ensuring compliance within the health insurance industry. Ideal candidates should have over 10 years in process engineering and be knowledgeable in BPM tools and methodologies. This position offers an opportunity to drive significant process improvements in a dynamic environment.

Qualifications

• 10-15 years of experience in business process engineering in health insurance or healthcare sector.
• Proven track record of leading large-scale process improvement projects.
• Strong knowledge of BPM tools and expertise in process mapping.

Responsibilities

• Analyze, design, and implement business processes for optimal performance.
• Develop and maintain process documentation including workflows.
• Drive change management efforts to support new processes.

Skills

Process improvement methodologies

Data analysis

Stakeholder management

Communication

BPM tools knowledge

Education

Bachelor's degree in business administration or related field

Certified Six Sigma Black Belt

Advanced degree (MBA or equivalent)

Tools

IBM Blue Works

Excel

Power BI

Tableau

Job description

Job Summary:

The Senior Business Process Engineer role is responsible for process design reengineering for optimization and the associated KPIs. This role will work with process owners and crossfunctional teams to prepare the organization for implementation of those processes and/or changes. The Senior Business Process Engineer will drive the organization to form best practices and continuous improvement.

Main Duties/Responsibilities:

Process Creation Improvement and Optimization

• Analyse design and implement business processes to ensure optimal performance and efficiency.
• Lead crossfunctional process improvement projects to align with the organizations strategic goals.
• Identify inefficiencies and bottlenecks proposing solutions backed by datadriven analysis.

Operational Excellence

• Develop and maintain process documentation including workflows procedures and controls.
• Establish key performance indicators (KPIs) to monitor the effectiveness of business processes.
• Ensure adherence to regulatory and compliance requirements within the health insurance industry.

Change Management

• Drive organizational change management efforts to support the implementation of new processes.
• Collaborate with stakeholders to ensure smooth adoption and integration of process improvements.
• Facilitate workshops and training (material and sessions) to promote a culture of continuous improvement.

Data Analysis and Reporting

• Conduct root cause analysis and data analysis to identify improvement opportunities.
• Work with Data and Analytics team(s) to capture operational data and reporting requirements
• Prepare detailed reports and dashboards to communicate findings and track progress.

Team Leadership and Mentorship

• Mentor and coach team members on process improvement methodologies.
• Provide thought leadership and expertise on BPM best practices.

Experience/Qualifications and Skills Required:

• Bachelors degree in business administration Industrial Engineering Healthcare Management or related field.
• Advanced degree (MBA or equivalent) is a plus.
• Certified Six Sigma Black Belt (mandatory).
• Certifications in Business Process Management (e.g. BPMN CBPP) are highly desirable.
• Minimum 1015 years of experience in business process engineering preferably within the health insurance or healthcare sector.
• Proven track record of leading largescale process improvement projects.
• Strong knowledge of BPM tools (IBM Blue Works preferred).
• Expertise in process mapping workflow design and automation.
• Analytical mindset with proficiency in data analysis tools (e.g. Excel Power BI or Tableau).
• Exceptional communication and stakeholder management skills.
• Solid understanding of health insurance operations regulations and compliance requirements.
• A strategic thinker with the ability to see the big picture while focusing on detailed process improvements.
• Experience and/or knowledge in Agile methodologies.
• A selfstarter who thrives in a fastpaced dynamic environment.
• Fluent in English is must Arabic a plus.
• Collaborative team player with a customercentric mindset.

About Cigna Healthcare

Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Required Experience:

Senior IC