Job Purpose
The Senior Associate – Business Services is responsible for overseeing the daily operational support functions that form the backbone of Office Management & Business Services. This role ensures efficient management of budgeting, procurement, vendor coordination, utilities, and high-touch support services, with a focus on compliance, accuracy, and timeliness.
Roles and Responsibilities
- Assist in developing and tracking the annual budget for OM&BS, ensuring all spending aligns with approved allocations and flagging any errant spend.
- Lead the preparation and follow-up of purchase requisitions, credit card transactions, and vendor invoices.
- Supervise transportation logistics, including leased vehicles, fuel usage, and maintenance schedules.
- Monitor and process utility bills, verifying accuracy and ensuring timely payment and documentation.
- Maintain oversight of vendor contracts and SLAs, coordinating with Procurement and Legal for renewals or performance issues.
- Oversee inventory and replenishment of office supplies, consumables, and stationery across all office locations.
- Support and coordinate services related to outsourced staff, including onboarding, time tracking, and issue resolution.
- Supervise the mailroom and courier operations, ensuring efficient personal and corporate mail delivery to employee desks.
- Coordinate driver assignments for Chiefs and Executive Directors, managing scheduling and task completion.
- Prepare regular reports on expenses, service quality, and operational efficiency for senior management.
Key Result Areas
- Budget management and reporting.
- Vendor management.
- Transactions management.
- Logistics supervision.
- Inventory management.
Related Years of Experience
5+ years of experience in corporate services, operations, or administration.
Field of Experience
Hospitality preferred
Technical and Interpersonal Skills
- Strong skills in vendor management, financial tracking, and cross-functional coordination.
- Proficiency in Microsoft Excel, ERP/Procurement systems, and reporting tools.
- Excellent organizational and communication skills.
Qualification
Bachelor’s degree in business administration, Operations, or a related field.