Senior Associate - E-Tailers Beauty, GCC Dubai

Chalhoub Group; Dubai; On-site; AED 279,000 - 502,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group in Dubai seeks an experienced E-commerce Marketplace Manager to drive online sales, brand visibility, and profitability across GCC platforms such as Amazon, Noon and Namshi.

You will own marketplace relationships, optimize listings and pricing, coordinate with supply chain and marketing, and deliver forecasts, dashboards, and ROI-driven campaigns across multiple brands.

Qualifications

• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• 4–6+ years in e-commerce, marketplace management, or FMCG/beauty commercial roles.
• Hands-on experience with Amazon, Noon, Namshi, or equivalent GCC marketplaces.
• Beauty, cosmetics, personal care, or FMCG background strongly preferred.
• Strong commercial and analytical skills, with experience across sales data, dashboards, forecasts, and budgets.
• Excellent Excel and PowerPoint; strong negotiation and stakeholder management.
• Highly organized, commercially driven, and able to juggle multiple brands, platforms, and markets.

Responsibilities

• Own the commercial relationship with assigned marketplaces — account plans, commercial calendars, trading terms, promotions, launches, and escalations.
• Deliver sales targets across accounts; track performance vs. budget and forecast by brand, SKU, and platform; identify risks and growth opportunities.
• Ensure accurate listings, pricing, assortment, visibility, and stock status; monitor stores daily and resolve execution issues.
• Maintain high-quality, on-brand product pages (titles, descriptions, images, keywords, claims) and ensure new launches are trade-ready ahead of go‑live.
• Monitor pricing and competitor activity across markets; protect brand positioning and profitability; elevate violations.
• Coordinate with Supply Chain and e‑tellers to maintain optimal stock, flag out‑of‑stock risks, and support forecasting.
• Secure and manage digital visibility (banners, placements, sponsored media); track campaign ROI.
• Monitor account profitability, trade spend, rebates, and commissions; analyse ROI and support commercial negotiations.
• Build dashboards and reports across key KPIs (net sales, ASP, conversion, availability, ROI); deliver actionable insights, not just data.
• Partner with Brand, Trade & Digital Marketing, Finance, Supply Chain, and regional/global brand teams to deliver seamless execution.

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

You’ll manage the day-to-day commercial and operational performance of our beauty brands across leading GCC marketplaces — Amazon, Noon, Namshi, and other regional platforms. The role drives online sales growth, brand visibility, profitability, and execution excellence, ensuring brand strategies, launches, promotions, and digital activations are delivered effectively across all assigned e‑tellers.

What you’ll need to succeed

Key Responsibilities

• Account Management: Own the commercial relationship with assigned marketplaces — account plans, commercial calendars, trading terms, promotions, launches, and escalations.

• Sales & Commercial Performance: Deliver sales targets across accounts; track performance vs. budget and forecast by brand, SKU, and platform; identify risks and growth opportunities.

• Trading & Online Store Management: Ensure accurate listings, pricing, assortment, visibility, and stock status; monitor stores daily and resolve execution issues.

• Content Optimization: Maintain high-quality, on-brand product pages (titles, descriptions, images, keywords, claims) and ensure new launches are trade-ready ahead of go‑live.

• Competitive Pricing: Monitor pricing and competitor activity across markets; protect brand positioning and profitability; elevate violations.

• Inventory Management: Coordinate with Supply Chain and e‑tellers to maintain optimal stock, flag out‑of‑stock risks, and support forecasting.

• Trade Marketing & Visibility: Secure and manage digital visibility (banners, placements, sponsored media); track campaign ROI.

• Financial Management: Monitor account profitability, trade spend, rebates, and commissions; analyse ROI and support commercial negotiations.

• Reporting & Analytics: Build dashboards and reports across key KPIs (net sales, ASP, conversion, availability, ROI); deliver actionable insights, not just data.

• Cross-Functional Collaboration: Partner with Brand, Trade & Digital Marketing, Finance, Supply Chain, and regional/global brand teams to deliver seamless execution.

Qualifications & Experience

• Bachelor's degree in Business, Marketing, E-commerce, or a related field.

• 4–6+ years in e-commerce, marketplace management, or FMCG/beauty commercial roles.

• Hands‑on experience with Amazon, Noon, Namshi, or equivalent GCC marketplaces.

• Beauty, cosmetics, personal care, or FMCG background strongly preferred.

• Strong commercial and analytical skills, with experience across sales data, dashboards, forecasts, and budgets.

• Excellent Excel and PowerPoint; strong negotiation and stakeholder management.

• Highly organized, commercially driven, and able to juggle multiple brands, platforms, and markets.

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.