Senior App Support Engineer: Enterprise Troubleshooter

Sword Group; Dubai; On-site; AED 150,000 - 190,000; Full time

Benefits offered by this job

International exposure

Dynamic work environment

Employee wellness focus

Job summary

SWORD Group is hiring an experienced OutSystems Developer to design, develop, and support enterprise applications using OutSystems and .NET. The role emphasizes full-stack development, APIs, production support, and enterprise integrations with cloud, DevOps, and modern architectures considered advantageous.

Key responsibilities include troubleshooting, code debugging, database queries (Oracle/SQL Server), report development with Crystal/PBI, API support, and proactive monitoring in a dynamic,

Qualifications

• Proficient in .NET stack and full-stack development with API integration experience.
• Familiarity with SDLC, version control (Git) and issue tracking (Jira).
• Strong debugging, logical thinking and ability to explain technical issues clearly.
• Experience with databases (Oracle or SQL Server) and basic SQL troubleshooting.

Responsibilities

• Diagnose and resolve issues in custom applications and third-party integrations.
• Develop, debug, and support enterprise applications across .NET and frontend stacks.
• Write SQL queries for data extraction and troubleshooting; produce reports with BI tools.
• Collaborate with developers to diagnose complex software problems and document fixes.
• Provide proactive monitoring, testing support, and software documentation updates.
• Assist with API integrations, SDKs and enterprise software connections.

Skills

C#

MVC

Web API

NET Core

VueJS

React

SQL

Jira

Git

Troubleshooting

Education

Bachelor's degree in Computer Science / Software Engineering / related field

Tools

Oracle

SQL Server

Job description

SWORD Group is hiring an experienced OutSystems Developer to design, develop, and support enterprise applications using OutSystems and .NET. The role emphasizes full-stack development, APIs, production support, and enterprise integrations with cloud, DevOps, and modern architectures considered advantageous.

Key responsibilities include troubleshooting, code debugging, database queries (Oracle/SQL Server), report development with Crystal/PBI, API support, and proactive monitoring in a dynamic,