Senior Analyst, Technology Account Management

MasterCard; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

Mastercard is seeking a Technical Account Manager to serve as the primary technical contact for clients at Dynamic Yield. This role combines technical expertise with strategic communication skills, facilitating an exceptional onboarding experience and ongoing client success in leveraging the Digital Yield platform.

Qualifications

• 2+ years in a technical client-facing role or as a front-end developer.
• Experience with digital marketing solutions preferred.
• Familiarity with e-commerce platforms and personalization strategies.

Responsibilities

• Act as technical bridge between clients and Dynamic Yield.
• Lead onboarding process, ensuring seamless technical integrations.
• Maintain portfolio of 15-25 clients, optimizing implementations.

Skills

Client Management

Technical Troubleshooting

Strategic Thinking

Education

Bachelor’s degree in Computer Science

Tools

SaaS platforms

APIs

Job description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Dynamic Yield, a Mastercard company, is a leading personalization platform that enables businesses to build tailored digital experiences at scale. We empower brands to deliver individualized recommendations, dynamic content, and targeted messaging to optimize customer engagement.

Overview

As a Technical Account Manager (TAM) at Dynamic Yield, you will be the primary technical contact for clients immediately after they sign a deal. You will guide them through onboarding, integration, and ongoing technical consulting to ensure they maximize the value of our platform. This role requires a unique blend of technical expertise, client-facing skills, and strategic thinking to foster long-term relationships and drive customer success.

Key Responsibilities

• Act as the technical bridge between Dynamic Yield and our clients, ensuring a seamless transition from sales to implementation.
• Lead the onboarding process, including technical integrations, migrations, and customization of the product to meet client needs.
• Provide ongoing technical guidance, training, and best practices throughout the client lifecycle.
• Partner closely with engineering, product, development and support teams to resolve technical issues and optimize client implementations.
• Maintain a portfolio of 15-25 clients, managing technical expectations and identifying opportunities for additional technical solutions.
• Assist clients in configuring APIs, troubleshooting issues, and understanding how to implement Dynamic Yield’s product effectively.

Who You Are

• A Strong Communicator : You can manage client expectations and proactively address technical challenges.
• Experienced in Account / Project Management : You have worked with multiple clients, ideally in SaaS, digital marketing, or e-commerce.
• Strategic Thinker : You go beyond technical troubleshooting to identify new opportunities for feature development and product adoption.

Qualifications

• Bachelor’s degree in Computer Science or related field (or equivalent experience).
• 2+ years of experience in a technical client-facing role (TAM, Technical Consultant, Solutions Engineer, etc.) or as a front-end developer.
• Experience with SaaS platforms, APIs, and digital marketing solutions is a plus.
• Familiarity with e-commerce platforms and personalization strategies is preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.