Senior Analyst - Implementation & Client Application

DSV - Global Transport and Logistics; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading global transport and logistics provider seeks a proactive Senior Analyst in Dubai. This role involves leading customer integration projects, ensuring seamless operational alignment, and collaborating across teams to optimize visibility and manage change effectively. Ideal candidates will have a strong background in project management and EDI/API technologies, along with excellent communication skills.

Qualifications

• 3–5 years of experience in business implementation, project coordination, or systems integration.
• In-depth knowledge of EDI/API technologies.
• Certifications in LEAN, Sigma, or Project Management are advantageous.

Responsibilities

• Lead and support end-to-end customer integration focusing on EDI/API connectivity.
• Act as the primary point of contact for local business and sales teams.
• Support operational and customer process testing during integration testing phases.

Skills

Project Management

Communication

Analytical Thinking

Customer Service

Education

Bachelor’s degree in supply chain, Information Systems, or related field

Tools

Cargowise One

Power BI

Job description

Job Req Number: 95466
Time Type: Full Time

At DSV Air & Sea, we are constantly evolving to meet the demands of a dynamic global market. As the world’s 3rd largest transport and logistics provider, we offer unparalleled opportunities for professional growth and international career development.

We are currently seeking a proactive and detail-oriented Senior Analyst to join our team. In this role, you will lead and support end-to-end customer integration, focusing on EDI/API connectivity to ensure technical excellence and seamless operational alignment. Acting as the key liaison between commercial, operational, and IT teams, you will drive customer onboarding and system integration projects from inception to completion.

This role offers a unique opportunity to collaborate across our global network, travel regionally, and play a strategic role in optimizing customer visibility, championing continuous improvement, and managing change effectively across complex implementations.

Reporting Line:
Report to: Senior Manager: Business Change Management & Client Application
Location: Dubai, UAE
Matrix Reporting: Air & Sea
Travel: Yes

Key Responsibilities:

1. Customer Integration Support:

• Act as the primary point of contact for local business and sales teams regarding customer integration and adjustment requests.
• Support the tender/RFQ process from a business integration perspective.

Requirements Gathering & Documentation

• Collect and validate essential documentation from customers, including:
• Message Implementation Guides (MIGs)
• Sample EDI/XML files (shipment orders, confirmations, status updates)
• XSD schemas (for XML formats)
• Operational process outlines, including TMS triggers and workflows

Project Kickoff & Alignment:

• Initiate integration projects by submitting Business Request Forms (BRFs).
• Collaborate with internal IT and integration teams to support creation and finalization of the Customer Scope Document (CSD).
• Drive customer review and sign-off of the CSD before development begins.

Test Planning & Execution:

• Define test scenarios and create reference shipments for inbound and outbound message flows.
• Support the creation and review of Business Requirement Documents (BRD) and EDI specifications.
• Approve BRD prior to development phase initiation to ensure alignment with operational needs.

Project Coordination:

• Participate in integration planning with internal stakeholders (Operations, IT, EDI Developers, CINTO).
• Secure all necessary business approvals and ensure local stakeholder alignment and commitment to project timelines.

Testing & Go-Live Support:

• Support operational and customer process testing during integration testing phases.
• Ensure UAT scenarios are prepared and lead UAT execution.
• Document and obtain customer sign-off on UAT, maintaining a signed UAT log.

Training & Process Enablement:

• Ensure processes, procedures, and work instructions are in place and understood.
• Facilitate training sessions as needed for post-implementation system use.

Hypercare & Post-Go-Live Support:

• Organize and lead hypercare meetings with customers.
• Log and monitor issues via an Action Tracker.
• Manage technical issues and raise incident tickets as necessary.
• Serve as the primary contact during hypercare, providing troubleshooting and guidance.

Skills:

Project Management:

• Proficiency in project planning, execution, and monitoring.
• Ability to manage multiple projects simultaneously.

Communication:

• Excellent verbal and written communication skills.
• Ability to convey complex information clearly and concisely.
• Confidence in presenting.

Analytical Thinking:

• Strong problem-solving skills.
• Ability to analyze data and make informed decisions.

Technical Skills:

• Knowledge of EDI/API integration and connectivity platforms.
• Proficiency with project management and documentation tools.

Customer Service:

• Strong engagement and relationship management skills.
• Ability to understand and address customer needs effectively.

System Landscape (core applications support):

• Cargowise One or related TMS.
• Knowledge of EDI and API technologies.
• Purchase Order Management Systems / Customer Visibility platforms.
• Power BI / Data visualization tools.

Qualifications:

• Bachelor’s degree in supply chain, Information Systems, or related field.
• 3–5 years of experience in business implementation, project coordination, or systems integration.
• In-depth knowledge of EDI/API technologies.
• Excellent communication, stakeholder management, and documentation skills.
• Proven ability to manage multiple projects and coordinate across teams.
• Customer-focused mindset with ownership and accountability.
• Certifications in LEAN, Sigma, or Project Management are advantageous.
• Experience with freight forwarding, 3PL/4PL, or logistics software integration.

About DSV – Global Transport and Logistics:

Working at DSV means playing in a different league. As a global leader, we focus on growth, innovation, and digitalization. With nearly 160,000 colleagues worldwide, we aim to offer solid services, meet customer needs, and foster talent and diversity. We value performance, collaboration, accountability, and inclusivity. Join us to make an impact and grow your career in logistics.

Start here. Go anywhere.

Visit dsv.com and follow us on LinkedIn and Facebook.