Senior Account Manager, Institutional (EMEA) | Dubai, UAE

Senior Account Manager, Institutional (EMEA)

OKX Dubai, United Arab Emirates

Who We Are
At OKX, we believe that the future will be reshaped by crypto, contributing to every individual's freedom.
OKX is a leading crypto exchange, providing millions access to crypto trading and decentralized applications (dApps). We are a trusted brand by large institutions seeking access to crypto markets, safe and reliable, backed by our Proof of Reserves.
Our core principles drive our culture: We Before Me, Do the Right Thing, and Get Things Done, fostering a friendly, rewarding, and diverse environment for every OK-er.

About the Opportunity
We are seeking a Senior Account Manager with a strong financial markets and technical background, proficient in English and/or one additional language to liaise with external stakeholders in the EMEA region.
The primary responsibilities include engaging with institutional clients, providing exceptional customer-centric service, driving revenue through problem-solving, leading a team, and collaborating with cross-functional teams. Trading knowledge is highly desirable.

What You'll Be Doing

• Support clients by leveraging your financial markets and technical expertise to recommend solutions to meet clients' needs.
• Drive revenue by analyzing client needs and identifying upselling opportunities.
• Handle high volumes of client enquiries, serving as the primary point of contact and building long-term relationships.
• Provide exceptional support by ensuring timely responses with accurate information.
• Resolve time-sensitive client service issues efficiently.
• Build strong relationships with institutional clients and drive revenue through a thorough understanding of our platform.
• Collaborate across departments to troubleshoot client issues and resolve pain points.
• Organize meetings, take notes, and follow up with stakeholders.
• Provide rotational weekend and holiday coverage as needed.

What We Look For In You

• Exceptional Communication Skills: Navigate written and verbal communication channels in English, handling high volumes of interactions professionally.
• Ability to Learn Quickly: Rapidly absorb and contextualize new information.
• Critical Thinking: Understand issues and resolve them to deliver optimal client experiences.
• Customer-Centric Mindset: Commitment to providing unparalleled support to clients.
• Problem-Solving Attitude: Thrive in resolving customer issues promptly and efficiently.
• Adaptability and Teamwork: Adapt to evolving processes and collaborate effectively.
• Proactiveness and minimum supervision are required, with ownership of responsibilities.
• Able to provide coverage on weekends at times but not exceeding 5 days/week.

Perks & Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employee growth
• Team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants.