Senior Account Manager (Fixed Term Contract, October - March)

Emperor; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic consultancy firm is seeking a Client Relationship Manager to oversee project delivery and maintain efficient communication with clients. This role involves managing annual and ESG report projects, ensuring accuracy and fostering lasting client relationships. The ideal candidate is fluent in both English and Arabic, has strong attention to detail, and a collaborative work ethic. The position is a fixed-term contract from October 2025 to March 2026, emphasizing client retention and satisfaction.

Qualifications

• 5+ years of experience in client relationship management.
• Experience delivering annual and ESG reports.
• Proactive communication and relationship-building skills.

Responsibilities

• Act as the primary contact for clients, ensuring an exceptional client experience.
• Oversee the delivery process from kickoff through completion, managing program details.
• Lead scoping and requirements sessions to accurately define project needs.

Skills

Fluent in English

Fluent in Arabic

Attention to detail

Strong work ethic

Job description

About Emperor

The Role

Reporting to an Account Director this role is focused on:

• Working with Client team leader and supported by an Account Executive and consultancy team, deliver English and Arabic Integrated Reports and ESG Reports across our large regional client-base
• Responsible for all aspects of project planning and internal resource management, including scheduling, briefing of creative and artwork teams, coordination of external writers and translators etc to optimise efficiency and ensure all deliverables align with client expectations.
• As the main client contact, you will take a proactive approach to project management and building both client and internal relationships
• Serving as the day-to-day client contact, maintaining efficient,proactive communication, and handling all documentation.
• Building trust and rapport with clients by embodying reliability,clear judgment, and adaptability, ensuring a seamless clientexperience.
• Cultivating long-term client relationships to drive clientretention and satisfaction.
• Collaborate with Account Directors to produce cost estimatesand pitch materials for prospective clients and new work.

By ensuring seamless delivery and proactive client service, you’llcontribute to the commercial success of our accounts. This roleemphasizes delivery, relationship-building, and identifyinggrowth opportunities within client accounts, supporting ourAccount Directors to deliver and grow strategic clientdevelopment plans.

Success is measured by your positive impact on the commercialvalue of your client relationships – and the extent to which yourclients become advocates who will want to work with us whereverthey work.

Your development plan will be about growing accounts andsuccess will focus on that outcome.

Please note this role is a fixed-term contract/freelance from October 2025 throughto March 2026.

Responsibilities

• Act as the primary contact for clients, ensuring anexceptional client experience with efficient, clearcommunication.

• Serve as a trusted partner to clients, taking initiative todeepen client relationships and proactively identifygrowth opportunities.

• Oversee the delivery process, from kickoff through completion, managing program details andcoordinating with internal teams for smoothexecution.

• Ensure thorough documentation, including clientagendas, contact reports, and updates on progressand performance against targets.

• Lead scoping and requirements sessions, accuratelydefining project needs and specifications to align withclient expectations.

• Liaise with production teams and specialists, ensuringeach team member’s expertise is utilized to addmaximum value to the project.

• Actively participate in knowledge sharing, supportcolleagues, and contribute to team pitches withsupport.

Must Have:

• Strong written and spoken English and Arabic skills
• Keen eye for detail to ensure accuracy throughout the process
• Experience delivering Annual Reports; experience with delivering ESG reports is desirable
• Strong and collaborative work ethic

Our Values
Embodies and champions our core values in everyaspect of your work

•Always Learning
•Razor Sharp
•Aim High
•Infectious Enthusiasm
•Creativity Everywhere

Measures of success

• Client retention: Achieve at least 90% client retention rate.

• Profitable revenue growth; growth to align with client budgets set/20% margin target.

• Positive internal 360 feedback , demonstrating Emperor values

• Productivity: Consistently meeting targets for utilisation – both billable client work and client development/new business

Next Steps

If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.