Senior Account Manager

GetYourGuide; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Job summary

A leading company in the travel tech industry is seeking a seasoned Sales Account Manager based in Dubai. This role involves managing crucial accounts, driving growth initiatives, and resolving issues to ensure customer satisfaction. The successful candidate will thrive in a hybrid work environment and contribute to key regional events.

Benefits

Annual personal growth budget

Housing allowance in Dubai

Return flight home once a year

Flexibility with hybrid working policy

Travel stipend

Covered work phone costs

Qualifications

• 6+ years in Sales or Account Management.
• 4+ years in the travel tech or OTA industry.
• Fluent in English and Arabic.
• Experience working in the Middle East.

Responsibilities

• Develop and maintain relationships with complex accounts.
• Identify growth initiatives and manage projects.
• Resolve technical issues and maintain performance.
• Pitch opportunities and troubleshoot customer/supplier issues.

Skills

Relationship-building

Communication

Problem-solving

Stakeholder management

Job description

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You will:
• Develop and maintain strong, long-lasting relationships, including C-suites, focusing on larger, more complex accounts.
• Identify and lead growth initiatives with your top accounts, from idea generation to implementation, project management, success tracking, and reporting.
• Leverage internal cross-functional partners where appropriate.
• Independently resolve technical issues to maintain high performance.
• Pitch and win defined opportunities such as bringing online new activities, increasing availability, and negotiating commission increases.
• Solve customer and supplier issues, such as maintaining a low cancellation rate and troubleshooting connectivity problems.
• Review activity performance, provide regular reports and insights, and proactively share improvement opportunities to make your accounts successful.
• Represent GetYourGuide at relevant regional events and conferences.
Who you are:
• 6+ years of experience in Sales or Account Management, with a proven track record of handling large and complex accounts
• 4+ years in the travel tech or OTA industry
• Working Experience in the Middle East
• Fluent in English and Arabic, both written and spoken
• Excellent relationship-building, communication, and problem-solving skills
• Excellent stakeholder management skills, influencing internal decision makers across all functions
How we set you up for success:
• Invest in your development with an annual personal growth budget
• Housing allowance covered in Dubai
• Return flight home once a year up to a value of 500EUR
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with travel stipend
• Work phone costs covered

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