Senior Account Manager

Computer Network Systems; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen strategischen Account Manager, der für den Aufbau und die Pflege langfristiger Beziehungen zu wichtigen Kunden in Dubai und den nördlichen Emiraten verantwortlich ist. Diese spannende Rolle erfordert eine Kombination aus Geschäftsentwicklung, Kundenbeziehungsmanagement und strategischer Planung. Durch die Identifizierung und Entwicklung neuer Konten sowie die Pflege bestehender Beziehungen tragen Sie zum Wachstum des Unternehmens bei. Wenn Sie über starke Kommunikationsfähigkeiten und eine Leidenschaft für den Vertrieb verfügen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten.

Qualifications

• Mindestens 5 Jahre Erfahrung in Account Management oder Vertrieb.
• Erfahrung mit SLAs, Verträgen und Service-Liefermodellen.

Responsibilities

• Aufbau und Pflege langfristiger Beziehungen zu Schlüsselklienten.
• Erstellung und Verwaltung eines strukturierten Vertriebspipelines.

Skills

Kommunikationsfähigkeiten

Kundenbeziehungsmanagement

Strategische Kontenplanung

Verhandlungsgeschick

Präsentationsfähigkeiten

CRM-Tools (Salesforce, HubSpot)

Education

Bachelor in Betriebswirtschaft

Master (MBA oder verwandtes Feld)

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

Strategic Account Management & Business Development

• Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.
• Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.
• Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.

Sales Planning and Forecasting

• Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.
• Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
• Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.

Solution Selling & Bid Management

• Propose tailored, value-driven technical and commercial solutions across CNS’s full portfolio of IT services and solutions
• Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.
• Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.

Customer Satisfaction & Retention

• Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.
• Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.

Internal Collaboration and Reporting

• Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.
• Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot).
• Prepare regular status reports and pipeline updates for senior sales management.

Qualifications

Education :

Minimum : Bachelor’s degree in Business Administration, Marketing, or a related field

Desired : Master’s degree (MBA or a related field)

Experience :

Minimum : 5+ years in account management, client relations, or sales

Desired : 7+ years with a proven track record in managing key accounts or enterprise clients

Skills & Abilities :

Strong communication and client relationship management skills

Solid understanding of IT services, solutions, and outsourcing models

Strategic account planning and business development expertise

Experience working with SLAs, contracts, and service delivery frameworks

Proficiency in CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics

Ability to manage cross-functional teams and remote stakeholders

Strong negotiation, presentation, and reporting skills

Experience managing global accounts or offshore delivery models

Familiarity with RFP / RFI processes and enterprise procurement systems