Regularly patrol the hotel premises including lobbies, hallways, parking areas, and other common spaces.
Manage access to the hotel and restricted areas, verifying guest credentials and ensuring only authorized individuals enter.
Monitor entrances and exits.
Respond quickly and effectively to emergencies such as fires, medical incidents, and security breaches.
Coordinate evacuations and liaise with emergency services.
Provide first aid when necessary.
Assist guests with directions, information, and other inquiries.
Help to create a safe and welcoming environment.
Document all incidents, security breaches, and suspicious activities in detailed reports.
Resolve conflicts between guests or between guests and employees in a calm and professional manner.
Deescalate potentially volatile situations.
Protect hotel assets and property from theft, vandalism, and damage.
Ensure that security systems are functioning correctly.
Qualifications:
Certified in Security by local Security authority Minimum 3 years operating experience in a hotel Security department Knowledge in firefighting equipment, sprinkler systems, smoke detectors, and basic knowledge of occupational health and safety.