Security Engineer – Fortinet @ Help AG

Cyber Crime; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading cybersecurity firm in Abu Dhabi is seeking a dynamic Security Engineer to manage and secure both IT and OT networks. The ideal candidate will have extensive experience with Fortinet solutions and a strong background in network security. This role involves troubleshooting, network management, and collaborating closely with clients to ensure top-tier service. Growth opportunities and a supportive work environment await the right professional.

Benefits

Health insurance with a leading global provider

Career growth through challenging projects

Employee engagement and wellness activities

Learning and development opportunities

Inclusive, diverse, and flexible work environment

Qualifications

• Over 5 years of experience with Fortinet Technologies.
• Experience in enterprise technical project support.
• Security certifications like Fortinet NSE 4 / 5 / 6 are a plus.

Responsibilities

• Administer and maintain Fortinet firewalls and DDI services.
• Implement and manage AAA solutions for secure access.
• Troubleshoot and resolve complex network and security issues.

Skills

Network protocols

Routing

Switching

Load balancing

Analytical skills

Troubleshooting

Customer-oriented

Education

Bachelor’s degree in information security

Tools

FortiManager

FortiAnalyzer

Infoblox DDI

FortiAuthenticator

FortiPAM

Job description

Protect your business with Help AG's unmatched cybersecurity expertise and industry-leading solutions in the Middle East and Africa.

Help AG is looking for a dynamic and innovative Security Engineer with hands-on experience in administering and maintaining Fortinet and Infoblox solutions. The ideal candidate will be responsible for managing firewall, authentication, PAM, and DDI infrastructure across both IT and OT environments, ensuring robust and secure network operations.

Requirements

Responsibilities

• Administer and maintain Fortinet firewalls, FortiManager, and FortiAnalyzer for IT and OT networks.
• Administer and maintain IP address management and DNS / DHCP services using Infoblox DDI.
• Implement and manage AAA solutions, with a preference for FortiAuthenticator.
• Deploy and support privileged access management using FortiPAM.
• Troubleshoot and resolve complex network and security issues and incidents.
• Work on LLD, HLD, and project documents.
• Maintain continuous communication with the customer regarding tickets, health checks, projects, and other technical work.
• Work as a resident engineer at the customer site based on business requirements.
• Use tools (ticket system, time tracking) properly and document tickets accurately.
• Follow up on escalations to meet SLA.
• Prioritize customer satisfaction, professionalism, accuracy, and high-quality work.
• Keep ticket-system up to date to meet SLA requirements.
• Coordinate with vendor support organizations and engineers.
• Travel to multiple locations for installing Fortinet technology solutions.

Qualifications and Skills

• Over 5 years of experience working with Fortinet Technologies.
• Experience in an enterprise environment supporting technical projects.
• Bachelor’s degree in information security, IT, or equivalent experience.
• Proficiency in Fortinet products : FortiAnalyzer, FortiADC, FortiAuthenticator, FortiPAM.
• Strong knowledge of network protocols, routing, switching, and load balancing.
• Experience with Infoblox DDI and knowledge of PKI and CLM platforms, preferably DigiCert ONE.
• Strong analytical and troubleshooting skills.
• Security certifications (e.g., Infoblox, Fortinet NSE 4 / 5 / 6, CCNP) are a plus.
• Understanding of information security concepts and technologies.
• Solid background in TCP / IP networking for large organizations.
• Flexible work approach, adaptable to job requirements.
• Ability to identify new work areas and set new goals.
• Excellent communication and training skills.
• Customer-oriented, friendly, and goal-driven.
• Ability to understand complex business processes.
• Health insurance with a leading global provider.
• Career growth through challenging projects.
• Employee engagement and wellness activities.
• Learning and development opportunities.
• Inclusive, diverse, and flexible work environment.

About Us

Help AG, the cybersecurity arm of e& (formerly Etisalat Digital), provides enterprise security solutions across the Middle East. Established in 2004 and acquired by e& in 2020, Help AG is a trusted, vendor-agnostic security advisor with industry-leading technologies and expert teams, delivering unmatched value to its clients.

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Security Engineer • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates