Security Control Room Operator

21c Museum Hotels; Dubai; On-site; AED 35,000 - 45,000; Full time

Job summary

A leading luxury hospitality group in Dubai seeks a Security Control Room Operator to monitor security systems, respond to incidents, and maintain safety protocols. The ideal candidate has experience in security operations and strong communication skills, able to work in high-pressure situations. Join us for comprehensive training and growth opportunities in the dynamic hospitality sector.

Benefits

Comprehensive training and development programs

Opportunities for personal growth

Qualifications

• Previous experience in security or control room operations is preferred.
• Proficiency in operating CCTV and other security systems is required.
• Strong verbal and written communication skills.

Responsibilities

• Monitor security camera feeds and alarm systems.
• Respond to security incidents promptly and coordinate with authorities.
• Maintain accurate logs of all incidents and prepare daily reports.

Skills

CCTV operation

Verbal communication

Attention to detail

Job description

Overview

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio features an ecosystem of 10 global brands, including Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the new brands Homm, Garrya, Folio, Escape and Veya. Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. Operating over 70 hotels in 17 countries, Banyan Tree Dubai is an urban sanctuary of well-being on Bluewaters Island with 500m of private beach, multiple pools, spa, fitness centre and dining options.

Job Description

Responsibilities

• Continuously monitor security camera feeds, alarm systems, and other surveillance equipment to detect suspicious activity or security breaches throughout the hotel.
• Respond to security incidents promptly, including disturbances, trespassing, theft, or emergencies. Coordinate with on-site security associates and external authorities when necessary.
• Act as a communication hub for security personnel, management, and emergency services, ensuring the timely and accurate transmission of information during security incidents or emergencies.
• Monitor and control access to restricted areas of the hotel, including staff-only areas, through keycard systems, biometric systems, or manual logging of authorized personnel.
• Be prepared to take immediate action during emergency situations, including evacuations, fire alarms, medical emergencies, or natural disasters. Ensure emergency procedures are followed, and the situation is managed effectively.
• Oversee the functioning of alarm systems and respond to triggered alarms (e.g., fire alarms, intrusion alarms, panic buttons). Ensure the security systems are functioning properly and troubleshoot any malfunctions.
• Maintain accurate logs of all incidents, security breaches, system malfunctions, and any actions taken. Prepare daily reports summarizing security activity and incidents for review by management.
• Provide assistance in ensuring guest and associate safety by reporting any unusual activity or potential threats. Offer guidance and instructions to guests or associates during emergencies.
• Ensure the hotel adheres to all security and safety regulations, including local laws, industry standards, and hotel-specific protocols.
• Assist in training new security control room operators and other hotel associates on security procedures, emergency protocols, and the use of security equipment.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

• Previous experience in security or control room operations is preferred.
• Proficiency in operating CCTV and other security systems is required.
• Strong verbal and written communication skills, with the ability to coordinate effectively with team members and external agencies.
• Ability to stay alert and active during long shifts and respond quickly to emergencies.
• Strong attention to detail and the ability to notice discrepancies in surveillance footage or reports.
• Ability to make quick decisions and stay calm in high-pressure situations.
• The role may involve working in rotating shifts, including nights, weekends, and holidays.
• The operator will be stationed in a security control room, closely monitoring systems and responding to incidents.

Additional Information

Why Join Us:

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.