Security Analyst (L1 Resource in Cyber Security)

VaporVM; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

VaporVM in Dubai seeks an L1 Security Operations Engineer to provide 24/7 first-line monitoring and operational support for enterprise security infrastructure. You will monitor tools, validate alarms, perform initial troubleshooting, log and manage incidents, and escalate complex issues while ensuring SLA compliance.

The role requires a Bachelor's degree in CS/IT/Cybersecurity and 1–3 years in SOC/NOC or related fields, with knowledge of firewalls, VPNs, and network security concepts.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
• 1–3 years of experience in SOC, NOC, Security Operations, or Network Security Support.
• Basic understanding of firewalls, VPNs, routing, switching, and network security concepts.
• Familiarity with monitoring tools, ticketing systems, and security operations workflows.
• Knowledge of incident management, escalation processes, and ITIL-based service operations.

Responsibilities

• Monitor security tools, dashboards, alarms, and incidents on a 24/7 basis.
• Perform alarm triage, event validation, and initial incident assessment.
• Log updates, assign, and track incidents through the ticketing system.
• Follow SOPs, runbooks, and procedures for standard incident handling.
• Conduct basic health checks on firewalls, VPNs, and security devices.
• Verify device availability, interface/link status, VPN connectivity, and policy impact.
• Conduct first-level troubleshooting and resolve routine operational issues.
• Escalate complex or high-severity incidents to L2 or vendors as needed.
• Support changes following established procedures; maintain logs and handover notes.
• Assist in preparing SLA availability and incident performance reports.
• Coordinate with NOC, Service Desk, and third parties to resolve incidents.

Skills

Analytical thinking

Troubleshooting

Communication

Documentation

Shift work

Education

Bachelor's degree in CS/IT/Cybersecurity

Tools

Security monitoring tools

Job description

L1 Security Operations Engineer

We are looking for an L1 Security Operations Engineer to provide 24 7 first-line monitoring and operational support for enterprise security infrastructure The role is responsible for monitoring security tools validating alarms performing initial troubleshooting logging and managing incidents and escalating complex issues while ensuring SLA compliance

Key Responsibilities

• Monitor security tools dashboards alarms and incidents on a 24 7 basis
• Perform alarm triage event validation and initial incident assessment
• Log update assign and track incidents through the ticketing system
• Follow approved SOPs runbooks and operational procedures for standard incident handling
• Perform basic health checks on firewalls VPNs and other security devices
• Verify device availability interface link status VPN connectivity session status and basic policy impact
• Conduct first-level troubleshooting and resolve routine operational issues
• Escalate unresolved complex or high-severity incidents to L2 OEM or relevant support teams
• Support implementation of approved operational changes following established procedures
• Maintain accurate incident records shift handover documentation and operational logs
• Assist in preparing SLA availability and incident performance reports
• Coordinate with NOC Service Desk Customer Operations and third-party vendors to ensure timely incident resolution
• Ensure compliance with operational processes escalation matrices and SLA requirements

Required Skills & Qualifications

• Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 1 3 years of experience in SOC, NOC, Security Operations, or Network Security Support.
• Basic understanding of firewalls, VPNs, routing, switching, and network security concepts.
• Familiarity with monitoring tools, ticketing systems, and security operations workflows.
• Knowledge of incident management, escalation processes, and ITIL-based service operations.
• Strong analytical and troubleshooting skills.
• Ability to work in a 24 7 shift environment.
• Good communication, documentation, and coordination skills.

Preferred Certifications

• CompTIA Security+
• Cisco CCNA
• Fortinet FCA/FCP (Preferred)
• Palo Alto PCCET or PCNSA (Preferred)
• ITIL Foundation