24/7 Security Operations Analyst - L1 Incident Response

VaporVM; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

VaporVM in Dubai seeks an L1 Security Operations Engineer to provide 24/7 first-line monitoring and operational support for enterprise security infrastructure. You will monitor tools, validate alarms, perform initial troubleshooting, log and manage incidents, and escalate complex issues while ensuring SLA compliance.

The role requires a Bachelor's degree in CS/IT/Cybersecurity and 1–3 years in SOC/NOC or related fields, with knowledge of firewalls, VPNs, and network security concepts.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
• 1–3 years of experience in SOC, NOC, Security Operations, or Network Security Support.
• Basic understanding of firewalls, VPNs, routing, switching, and network security concepts.
• Familiarity with monitoring tools, ticketing systems, and security operations workflows.
• Knowledge of incident management, escalation processes, and ITIL-based service operations.

Responsibilities

• Monitor security tools, dashboards, alarms, and incidents on a 24/7 basis.
• Perform alarm triage, event validation, and initial incident assessment.
• Log updates, assign, and track incidents through the ticketing system.
• Follow SOPs, runbooks, and procedures for standard incident handling.
• Conduct basic health checks on firewalls, VPNs, and security devices.
• Verify device availability, interface/link status, VPN connectivity, and policy impact.
• Conduct first-level troubleshooting and resolve routine operational issues.
• Escalate complex or high-severity incidents to L2 or vendors as needed.
• Support changes following established procedures; maintain logs and handover notes.
• Assist in preparing SLA availability and incident performance reports.
• Coordinate with NOC, Service Desk, and third parties to resolve incidents.

Skills

Analytical thinking

Troubleshooting

Communication

Documentation

Shift work

Education

Bachelor's degree in CS/IT/Cybersecurity

Tools

Security monitoring tools

Job description

VaporVM in Dubai seeks an L1 Security Operations Engineer to provide 24/7 first-line monitoring and operational support for enterprise security infrastructure. You will monitor tools, validate alarms, perform initial troubleshooting, log and manage incidents, and escalate complex issues while ensuring SLA compliance.

The role requires a Bachelor's degree in CS/IT/Cybersecurity and 1–3 years in SOC/NOC or related fields, with knowledge of firewalls, VPNs, and network security concepts.