Section Head - Member Services

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 335,000 - 446,000; Full time

Job summary

Dubai Government Media Office is seeking a Section Head - Member Services to craft the strategy and roadmap for DPC Member Services. The role drives membership growth, engagement and delivery of benefits such as conferences, white papers and trainings, while developing the service team through trainings and mentoring.

The position requires 7+ years in a similar role with at least 3 years of team leadership, and a Bachelor’s degree in Business, Marketing, or Communications.

Qualifications

• A minimum of 7 years of relevant experience in a similar role.
• A minimum of 3 years leading and managing teams.
• Bachelor’s degree in Business, Marketing, Communications or a related field.
• Experience working with loyalty schemes or memberships.

Responsibilities

• Develop the strategic roadmap for Member Services in line with GDMO vision.
• Lead collaboration with Directors to support member opportunities.
• Supervise the Member Services team, providing technical and guidance.
• Deliver member benefits such as conferences, white papers and trainings.
• Manage the Member Services budget and KPI reporting.
• Foster engagement and growth across DPC membership.

Education

Bachelor’s degree in Business, Marketing, Communications or a related field

experience working with loyalty schemes or memberships

Job description

Job Description:

Job Description

The Section Head - Member Services is responsible for developing the strategy and roadmap for DPC Member Services. He/she is responsible for the growth of the DPC membership as well as driving engagement across members. The Section Head - Member Services is also responsible for the delivery of member benefits, such as white papers, press conferences, talks, seminars and trainings to members. He/she is additionally responsible for the development of the Member Services team, in both technical and soft skills, using on-the-job training as well as in-person or online classroom training. The role holder is expected to demonstrate leadership skills, team management and carry out his/her duties in accordance with the relevant business policies and procedures.

JOB PURPOSE

The Section Head - Member Services is responsible for developing the strategy and roadmap for DPC Member Services. He/she is responsible for the growth of the DPC membership as well as driving engagement across members. The Section Head - Member Services is also responsible for the delivery of member benefits, such as white papers, press conferences, talks, seminars and trainings to members. He/she is additionally responsible for the development of the Member Services team, in both technical and soft skills, using on-the-job training as well as in-person or online classroom training. The role holder is expected to demonstrate leadership skills, team management and carry out his/her duties in accordance with the relevant business policies and procedures.

Key Focus Area

Key Accountabilities

General Responsibilities

• Develop the strategic roadmap for Member Services, in line with the overall GDMO strategic vision.
• Work collaboratively with Directors across GDMO, to support them in collaborations with DPC members.
• Manage the Member Services Executive(s) in their day-to-day work, providing technical skills support and direction to ensure smooth and successful delivery of results and strategic projects/initiatives in line with the GDMO strategic vision.
• Provide metrics and supporting documents to Strategy and Excellence, to support with the monthly KPI reports.
• Develop talent within the Member Services team through on-the-job training and other training (online and classroom), covering both technical and soft skills.
• Manage the DPC Member Services budget, and ensure expenses are tracked and recorded.

Member Services Strategy

• Develop Membership strategy to acquire, retain and engage with members of the DPC membership(s) across journalists, photographers/videographers and other media industry specialists.
• Identify the strategy and roadmap to optimize and enhance the DPC Membership so that it yields maximum value both for GDMO and members enrolled in the Membership, increasing value and engagement.

Member Services Activities

• Develop membership benefits, including conferences, talks, seminars, press conferences, access to reports/white papers, trainings and social engagements and meet-ups.
• Build engagement with DPC Members through regular communication, conferences, talks, seminars, press conferences, access to reports/white papers, trainings and social engagements and meet-ups.
• Monitor Membership program benefits to the Members through pre-determined metrics such as attendance to events, downloads of resources, use of DPC facilities etc.
• Develop DPC/GDMO Offices to be a center for journalism, by inviting DPC Members to use the facilities within the office for meetings, gatherings and social opportunities.

Member Acquisition and Growth

• Promote and acquire members into the DPC Membership by clearly communicating the value and benefits of the Dubai Press Club membership .
• Ensure all new and existing member information is updated in the central GDMO database.

Job Specifications

Key Interactions & Nature of Interaction

• Collaborate with Directors to ensure two-way opportunities are identified and executed for members.
• Collaborate with Strategic Relations to grow the DPC membership as well as provide opportunities for members to collaborate with GDMO on planned activities.
• Collaborate with other Corporate Support teams for Procurement-related activities, such as contracting suppliers, agencies, etc.
• Collaborate with Strategy & Excellence to work on strategic projects and initiatives, ensure process excellence and adhere to KPI achievement and reporting.

External

• Collaborate with research agencies for the development of white papers
• Collaborate with training centers for the development of training for members

Qualifications

Experience Required

Functional Experience

• A minimum of 7 years of relevant experience in a similar role

Leadership/Supervisory

• A minimum of 3 years leading and managing teams

Education And Qualification Required

• Bachelor’s degree in Business, Marketing, Communications or a related field
• Additional Qualifications: experience working with loyalty schemes or memberships

Key Performance Indicators

• Member growth (%)
• Member activities e.g. conferences, talks, seminars (#)
• Member engagement e.g. communication/email/newsletters open rates, replies, click throughs (%)
• Member attendance at member events (# or % of members)
• White paper development and distribution (#)

Job Category

Media

Advertiser

Dubai Government Media Office

Required Nationality

UAE Only

Monthly Salary

30001-40000

Schedule-Time

Full time

Job Posting

19/10/2026

Unposting Date

18/11/2026