School Librarian

• Installing and configuring client computer systems.
• Responding to client, IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.
• Updating Help Desk System.
• Checking for other opportunities when onsite.
• Decide whether the support service, software or hardware needs adapting to meet the client’s needs.
• Ask questions to understand customer requirements and close the tickets.
• Presenting your findings to the admin department.
• Ensure a high level of client satisfaction.
• Increase company reputation with quality on-time support & services.
• Entering, updating & maintaining support details into helpdesk system.

Skills Required:

• Min 3 years strong expertise in configuring, installing and troubleshooting – Desktops.
• Min 2 years strong expertise in configuring, installing and troubleshooting – Windows Servers.
• Min 3 years strong expertise in configuring, installing and troubleshooting – networks.
• Min 2 years hands-on experience & good knowledge on installing and maintaining MS Active Directory, DNS, DHCP and TCP / IP.
• Min 2 years hands-on experience & good knowledge on configuring & maintaining basic routers & switches.
• Min 2 years strong expertise in configuring, installing and troubleshooting – Backup systems & NAS devices.
• Min 2 years hands-on experience & good knowledge on cabling & network devices.
• The capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Excellent phone & email communication skills.

Requirements:

• Minimum 3+ years of overall IT Technical Support experience in a similar role.
• Good knowledge of IT technologies & products.
• Good command over the English language is a must.
• Demonstrated track record of performance and commitment.
• A sales-focused attitude with a willingness to serve clients effectively.
• Good knowledge of relevant computer programs and telephone systems.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Good organizational skills.
• Ability to hit deadlines and work under pressure.
• Competence in Microsoft Office products.
• CRM & Help Desk knowledge.
• Excellent professional image.
• Should be presentable.

Optional:

• Arabic language is an added advantage.
• Certification in MCSE, Cisco / A+, Storage, and ITIL are added advantages.

Job Type: Full-time
Salary: AED 3,000.00 to AED 4,000.00 / month