School Group Experience Lead

Al Ain Adventure; Al Ain; On-site; AED 39,000 - 78,000; Full time

Job summary

Al Ain Adventure is seeking an Activities Supervisor to plan, coordinate and deliver exceptional experiences for school groups, youth organisations and other group bookings. You will act as the primary operational contact from booking through visit completion, ensuring activities are delivered safely, efficiently and to a high standard while maximizing guest satisfaction and operational efficiency.

You will coordinate instructors and resources, develop daily schedules, liaise with schools, and

Qualifications

• Experience coordinating groups, events or educational programs.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset.
• Proficiency with booking and scheduling systems.

Responsibilities

• Coordinate all operational aspects of school and group visits.
• Develop daily schedules and activity timetables.
• Allocate instructors, guides and resources based on group size and requirements.
• Ensure activities start and finish on schedule.
• Manage guest arrivals, registration and orientation.
• Liaise with teachers and organizers before arrival to confirm itineraries and requirements.
• Deliver programs aligned with educational objectives where applicable.
• Coordinate curriculum-linked activities and learning outcomes.
• Adapt programs to suit different age groups and abilities.
• Act as the main point of contact for schools and group leaders during visits.
• Resolve operational issues promptly.
• Gather guest feedback and identify opportunities for continuous improvement.
• Ensure high levels of customer satisfaction throughout the visit.
• Ensure all activities are delivered in accordance with safety procedures and operating standards.
• Monitor instructor compliance with standard operating procedures.
• Complete incident reports and elevate issues when required.
• Conduct operational and safety checks before activities commence.
• Coordinate instructors and operational staff throughout the day.
• Communicate schedule changes and operational updates.
• Support training of new team members.
• Assist supervisors during peak operating periods.
• Maintain accurate booking and attendance records.
• Prepare daily operational reports.
• Coordinate equipment and resource requirements.
• Support inventory management for activity equipment.
• Work closely with Sales and Reservations to ensure smooth booking handovers.
• Identify opportunities to enhance guest experiences through additional activities or services.
• Support achievement of attendance and revenue targets through efficient scheduling.
• Duke of Edinburgh Level 2 Certification

Skills

Group coordination

Organizational skills

Communication skills

Multitasking

Customer focus

Booking systems

Tools

Booking software

Job description

Al Ain Adventure is seeking an Activities Supervisor to plan, coordinate and deliver exceptional experiences for school groups, youth organisations and other group bookings. You will act as the primary operational contact from booking through visit completion, ensuring activities are delivered safely, efficiently and to a high standard while maximizing guest satisfaction and operational efficiency.

You will coordinate instructors and resources, develop daily schedules, liaise with schools, and