Salon Front Desk Concierge & Scheduling Pro

Madi International; Abu Dhabi; On-site; AED 33,000 - 61,000; Full time

Job summary

Madi International is seeking a Front Desk Receptionist to be the first point of contact for clients, delivering excellent customer service and managing appointments. The role supports smooth front-desk operations and coordination with salon staff to maintain a welcoming environment.

The receptionist will handle inquiries, scheduling, billing, and records, while promoting salon services and promotions. A focus on accuracy, professional communication, and teamwork is essential for daily

Responsibilities

• Greet clients warmly and ensure a positive first impression.
• Answer phone calls, WhatsApp messages, and inquiries professionally.
• Manage appointment bookings, confirmations, cancellations, and walk-ins.
• Handle client concerns or complaints and escalate when necessary.
• Coordinate schedules for stylists and staff to ensure smooth client flow.
• Communicate appointments and special requests clearly to salon staff.
• Process billing, payments, and receipts accurately.
• Maintain client records, appointment logs, and service history.
• Support daily cash handling and closing procedures as required.
• Inform clients about salon services, packages, promotions and memberships.
• Support retail sales by recommending products and services when appropriate.
• Maintain cleanliness and organization of the reception area.
• Coordinate with the salon supervisor/manager for daily operational needs.

Job description

Madi International is seeking a Front Desk Receptionist to be the first point of contact for clients, delivering excellent customer service and managing appointments. The role supports smooth front-desk operations and coordination with salon staff to maintain a welcoming environment.

The receptionist will handle inquiries, scheduling, billing, and records, while promoting salon services and promotions. A focus on accuracy, professional communication, and teamwork is essential for daily