Salesforce QA Engineer

IC; Dubai; On-site; AED 223,000 - 357,000; Full time

Job summary

IC is seeking a Salesforce QA Engineer to ensure quality across Salesforce integrations, automations, and data flows. You will test Lightning Web Components, APIs, and CRM processes with a focus on edge cases and data accuracy.

You will design test plans, execute end-to-end scenarios, contribute to regression suites, and own quality from refinement to release in a fast-paced environment. The role involves collaborating with product streams, developers, and operations to validate multi-region

Qualifications

• 3+ years of hands-on software testing in the Salesforce ecosystem.
• Strong knowledge of Salesforce objects, relationships, Person Accounts, record types, automation and platform limits.
• Thorough understanding of the Salesforce security model: profiles, permission sets and groups, custom permissions, roles, sharing rules and FLS.
• SOQL for data validation using Developer Console or the sf CLI.
• API testing with Postman: REST, JSON, authentication, HTTP status codes and error paths.
• Jira and a test management tool such as QMetry, Xray or Zephyr.
• Test design techniques: boundary values, equivalence classes, state transitions and role-based matrices.
• Hands-on UI test automation with Playwright or an equivalent framework, such as Selenium or Cypress.
• Proven ability to onboard rapidly, take full ownership of feature quality, work independently, and make proactive decisions in a fast-paced environment.
• Data generation and manipulation using tools like Data Loader, Salesforce Inspector, or Workbench.

Responsibilities

• Collaborate closely with product streams and technical teams to understand end-to-end business processes and downstream data impact.
• Test features end-to-end across LWC screens and business logic, from lead assignment to lifecycle changes.
• Validate CRM processes including onboarding, account assignment, and regulatory compliance across regions.
• Verify financial workflows, KYC/verification pipelines, and trading account lifecycles.
• Validate bi-directional API data exchange between Salesforce and external systems.
• Test inbound/outbound REST integrations with Postman, covering payloads and error paths.
• Verify Salesforce security model by running scenarios for different personas.
• Design and maintain test plans, test cases, and regression suites in Jira and Qmetry.
• Investigate root causes and log high-quality defect reports with steps for reproduction; collaborate with developers to resolve.
• Add acceptance criteria and edge cases during refinement and run regression pre-release.
• Build and maintain automated UI regression for key user journeys with Playwright.
• Review AI-generated test cases and scripts against acceptance criteria and designs.
• Propose improvements to test processes, tooling and release checks.
• Own test strategy and release quality as the sole QA engineer in the stream.

Skills

Salesforce testing

SOQL for data validation

API testing

Test design techniques

Jira & test management

Data generation

Onboarding & ownership

Tools

Postman

QMetry

Xray

Zephyr

Playwright

Selenium

Cypress

sf CLI

Job description

About the Job

We are looking for a Salesforce QA Engineer who approaches quality with an engineering mindset. At IC, Salesforce is where our sales, retention, partner and support teams work every day, and much of what they see is fetched live from other systems and varies by role, region and regulated entity. You will test custom Lightning Web Components, the automations behind them and the integrations with other systems, planning the edge cases, querying the data and proving what is really happening. If you enjoy writing SOQL to validate complex data, testing APIs with Postman and owning the quality of a feature from refinement to release, we’d like to hear from you.

What you’ll own

• Collaborate closely with other product streams and technical teams, understand the end-to-end business process, looking beyond the immediate Salesforce implementation to grasp where data originates, how it transforms, and its downstream impact.
• Test features end to end across LWC screens and business logic, from lead conversion and assignment to client lifecycle and partner changes.
• Validate complex CRM processes including client onboarding, automated account assignment, and multi-region regulatory compliance rules.
• Validate end-to-end financial workflows: KYC/verification document pipelines, trading account lifecycle management, and deposit/withdrawal processing.
• Verify bi-directional API data exchange between Salesforce, proprietary services, third-party trading platforms (e.g., MT4/MT5), and payment gateways.
• Test inbound and outbound REST integrations with Postman, covering payloads, status codes, negative cases, simulated errors and integration logs.
• Verify the Salesforce security model by running scenarios as each persona, such as relationship managers, BDMs, partner agents and support staff.
• Design and maintain test plans, test cases and regression suites in Jira and Qmetry.
• Investigate root causes, log high-quality defect reports with detailed reproduction steps, and partner closely with developers through resolution.
• Add acceptance criteria and edge cases in refinement, and run regression in stage and UAT before each release.
• Build and maintain automated UI regression for key user journeys with Playwright.
• Review and refine AI-generated test cases and Playwright scripts against acceptance criteria and designs.
• Propose improvements to our test process, tooling and release checks.
• Own test strategy and release quality as the only QA engineer in your product stream, working alongside the wider Salesforce QA team.

What you’ll need

Essential

• 3+ years of hands-on software testing in the Salesforce ecosystem.
• A solid grasp of standard and custom objects, relationships, Person Accounts, record types, automation and platform limits.
• Thorough understanding of the Salesforce security model: profiles, permission sets and groups, custom permissions, roles, sharing rules and FLS.
• SOQL for data validation using Developer Console or the sf CLI.
• API testing with Postman: REST, JSON, authentication, HTTP status codes and error paths.
• Jira and a test management tool such as QMetry, Xray or Zephyr.
• Test design techniques: boundary values, equivalence classes, state transitions and role-based matrices.
• Hands-on UI test automation with Playwright or an equivalent framework, such as Selenium or Cypress.
• Proven ability to onboard rapidly, take full ownership of feature quality, work independently, and make proactive decisions in a fast-paced environment.
• Data generation and manipulation using tools like Data Loader, Salesforce Inspector, or Workbench.