Salesforce - Program Manager

Dicetek LLC; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

Dicetek LLC is looking for an experienced Salesforce Program Manager to oversee governance and integration across multiple workstreams in Dubai, UAE. The successful candidate will own program-level plans and coordinate vendor activities while ensuring adherence to best practices.

The role requires extensive knowledge of Salesforce architecture and integration patterns, along with experience in managing cross-functional teams. Excellent coordination skills and attention to detail are crucial for this role.

Qualifications

• Experience managing Salesforce-related governance across multiple workstreams.
• Proven ability to coordinate among multiple vendors and stakeholders.
• Strong understanding of integration patterns and API design.

Responsibilities

• Provide end-to-end governance across Salesforce workstreams.
• Act as the central point of coordination across business units.
• Own program-level plans, milestones, and sequencing.

Skills

Salesforce governance

Program management

Vendor coordination

Integration patterns

Architecture compliance

Tools

Salesforce

MuleSoft

SAP

Job description

Experience Summary

• Sales Force and Program Management certifications obtained by the proposed consultant
• Program governance, architecture, and integration oversight approach, artefacts, meeting types and cadence, defined SLAs on quality and timeliness

Responsibilities

Provide end-to-end governance across all Salesforce workstreams

Act as the central coordination point across business units and delivery partners independently (no PMO support from client after introductions and orientation)

• Own program-level plans, milestones, and sequencing
• Maintain RAID logs and mitigation actions
• Coordinate multiple vendor PMs and internal SMEs
• Ensure dependency and delivery alignment
• Provide executive dashboards and structured status reporting
• Present risks, escalations, and decision recommendations
• Act as primary owner of the Salesforce solution architecture
• Review, challenge, and approve vendor architecture and solution designs
• Enforce Salesforce best practices and enterprise architecture standards
• Maintain architecture diagrams, decision logs, and governance artefacts

Define and enforce integration patterns and quality standards

• Govern MuleSoft usage and API design practices
• Review integrations with SAP, POS, OMS, Data Cloud, and custom systems
• Ensure integrations are secure, scalable, reusable, and maintainable

Vendor Coordination

• Align multiple Salesforce implementation partners
• Enforce architecture, integration, and documentation standards
• Review and assess solution proposals for new initiatives

Deliverables Summary

• Mobilization pack (governance model, RACI, cadence, templates, baseline plan, baseline RAID)
• Weekly status dashboard, RAID, decisions/actions, MoMs
• Monthly portfolio health report, architecture/integration health summary
• Quarterly steering pack, continuous improvement plan
• Architecture review packs, ADRs, compliance/exception log
• Portfolio architecture “single view” poster (one-page end-to-end map)
• Integration pattern catalogue, interface inventory, design sign-off notes
• Vendor scorecard, dependency tracker, proposal evaluation notes
• Roadmap sequencing, licensing optimisation report, enhancement planning