Salesforce Licence Management Specialist

edari; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

edari is seeking a Salesforce Licence Administrator to oversee licensing, access governance and cost optimisation across the organisation. This 12-month contract sits at the intersection of Salesforce administration, IT asset management, procurement, finance and vendor management to drive value and compliance.

You will manage licences across orgs, monitor utilisation, renewals and true-ups, and collaborate with procurement, finance and account execs to align licensing with business needs and

Qualifications

• 3–5 years of Salesforce administration experience.
• Experience managing Salesforce licenses, editions and renewals.
• Experience across multiple Salesforce orgs or a multi-account setup.
• Strong Salesforce reporting and dashboards.
• Knowledge of user management, profiles and permission sets.
• Strong Excel skills for license tracking and cost analysis.
• Clear communicator for non-technical stakeholders.

Responsibilities

• Manage and optimise Salesforce licensing across the organisation, including user, platform, feature, and add-on licences.
• Monitor licence utilisation and adoption, identifying inactive, unused, and under-utilised licences and taking appropriate action to optimise allocation.
• Reclaim, reassign, and deactivate licences in accordance with internal policies and access governance standards.
• Own the Salesforce licence renewal calendar, ensuring timely planning and preparation for renewals, true-ups, and new licence requirements.
• Collaborate with Salesforce Account Executives, Procurement, Finance, and internal stakeholders on renewals, commercial negotiations, licence purchases, and contract requirements.
• Develop and maintain Salesforce reports and dashboards to provide visibility into licence allocation, utilisation, adoption, costs, and trends.
• Provide regular management reporting and key metrics, including licence utilisation, cost per user, adoption levels, and savings achieved.
• Maintain accurate licence inventories, entitlement records, and supporting documentation across Salesforce accounts and environments.
• Support user lifecycle management, including provisioning and deprovisioning, profile and permission-set assignments, and role management.
• Identify opportunities to optimise licence spend and recommend changes to licence types, editions, or allocations based on business needs and usage patterns.
• Support Salesforce licence audits, compliance reviews, and governance activities to ensure appropriate and compliant use of licences.
• Partner with business and technology teams to forecast future licence requirements and ensure the organisation maintains the right licensing capacity at the right cost.

Skills

Salesforce admin

Licence management

Renewals

Cost optimisation

Governance

Tools

Excel

Job description

We are looking to hire a Salesforce Licence Administrator , who will be responsible for controlling, optimising, and governing the organisation’s Salesforce licences and user access. It is a role that sits between Salesforce administration, IT asset management, procurement, finance, and vendor management for one of the largest semi-government organizations in the region.

This is a 12 months contract (renewable).

We are looking for a passionate Salesforce Licence Administrator ,who will ensure that the organisation has the right Salesforce licences, allocated to the right users, optimised for cost and business needs, while maintaining effective access controls, governance, and compliance.

Key responsibilities;

• Manage and optimise Salesforce licensing across the organisation, including user, platform, feature, and add-on licences, ensuring alignment with business requirements and cost objectives.
• Monitor licence utilisation and adoption, identifying inactive, unused, and under-utilised licences and taking appropriate action to optimise allocation.
• Reclaim, reassign, and deactivate licences in accordance with internal policies and access governance standards.
• Own the Salesforce licence renewal calendar, ensuring timely planning and preparation for renewals, true-ups, and new licence requirements.
• Collaborate with Salesforce Account Executives, Procurement, Finance, and internal stakeholders on renewals, commercial negotiations, licence purchases, and contract requirements.
• Develop and maintain Salesforce reports and dashboards to provide visibility into licence allocation, utilisation, adoption, costs, and trends.
• Provide regular management reporting and key metrics, including licence utilisation, cost per user, adoption levels, and savings achieved.
• Maintain accurate licence inventories, entitlement records, and supporting documentation across Salesforce accounts and environments.
• Support user lifecycle management, including provisioning and deprovisioning, profile and permission-set assignments, and role management.
• Identify opportunities to optimise licence spend and recommend changes to licence types, editions, or allocations based on business needs and usage patterns.
• Support Salesforce licence audits, compliance reviews, and governance activities to ensure appropriate and compliant use of licences.
• Partner with business and technology teams to forecast future licence requirements and ensure the organisation maintains the right licensing capacity at the right cost.

Requirements

• 3-5 years of Salesforce administration experience
• Hands-on experience managing Salesforce licenses, editions and renewals
• Experience working across multiple Salesforce orgs or a multi-account setup
• Strong Salesforce reporting and dashboard skills
• Good working knowledge of user management, profiles, permission sets and security settings
• Strong Excel skills for license tracking and cost analysis
• Clear communicator, able to present metrics to non-technical stakeholders