Salesforce Business Analyst (Based in Dubai - UAE)

EI-Technologies Mena; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A tech solutions company based in Dubai is seeking an experienced Salesforce Business Analyst to collaborate with cross-functional teams and translate business requirements into actionable solutions. The ideal candidate will have 7 years of Salesforce experience, strong communication skills, and a bachelor's degree in a related field. This full-time role is based in Dubai and does not offer remote work.

Qualifications

• 7 years of Salesforce consulting or business analysis experience.
• Salesforce certification(s) required.
• Exceptional communication skills in English; Arabic proficiency is an advantage.

Responsibilities

• Partner with cross-functional teams to gather and document business requirements.
• Translate business needs into functional specifications and process flows.
• Deliver end-user training and provide ongoing support for Salesforce-related inquiries.

Skills

Salesforce expertise

Business analysis

Problem-solving

Communication skills

Collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

Job description

Overview:
We are looking for an experienced Salesforce Business Analyst with a strong background in Salesforce solutions (7 years) to join our team. This role requires close collaboration with stakeholders to translate business needs into actionable requirements ensuring solutions align with strategic goals and deliver measurable value.

Key Responsibilities:

• Partner with cross-functional teams to gather analyze and document business requirements for Salesforce projects.
• Translate business needs into functional specifications user stories process flows and data models.
• Identify and recommend process improvements to enhance user experience system efficiency and data quality.
• Stay up to date with Salesforce releases features and best practices incorporating them into system enhancements.
• Optimize Salesforce configurations to align with business processes and improve usability.
• Oversee project execution ensuring deliverables meet quality standards timelines and business objectives.
• Lead and conduct workshops demos and UAT sessions with stakeholders to validate solutions.
• Prepare and maintain clear documentation for business processes system configurations and training resources.
• Deliver end-user training and provide ongoing support for Salesforce-related inquiries.
• Collaborate with delivery teams managing communication and expectations with stakeholders.
• Conduct thorough testing and validation from creating test cases to performing quality assurance.
• Build and maintain strong professional relationships with clients and team members.

Qualifications :

• Bachelors degree in Computer Science Information Technology or related field.
• 7 years of Salesforce consulting or business analysis experience.
• Salesforce certification(s) required.
• Proven ability to capture requirements make strategic recommendations and optimize implementations to meet business goals.
• Strong technical competence in Salesforce with knowledge of system design and/or coding languages preferred.
• Experience in functional and project management is a plus.
• Exceptional communication skills in English; Arabic proficiency is an advantage.
• Positive collaborative and solution-focused mindset with high attention to detail.
• Strong problem-solving skills including conflict resolution and adaptability.
• Ability to manage multiple priorities and deliver in a fast-paced environment.
• Candidates should be residents in Dubai.

Remote Work :

No

Employment Type :

Full-time