Sales Technical Support Engineer

Ignite Search & Selection; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in Drive Technology and Automation is seeking a Sales Technical Support Engineer in Dubai. The role involves bridging engineering and sales, providing technical expertise, and designing solutions for diverse industrial applications including baggage handling and transportation. Ideal candidates should have relevant engineering degrees and experience in technical support or applications engineering, along with strong communication skills.

Qualifications

• 2+ years of experience in technical support or applications engineering.
• Strong knowledge of drive technology and automation systems.
• Proficiency in English and willingness to travel.

Responsibilities

• Serve as technical liaison between sales and engineering.
• Provide pre-sales and post-sales support for automation products.
• Design tailored solutions for client applications.

Skills

Technical Support

Communication

Problem-Solving

Education

Degree in Electrical, Mechanical, Mechatronics, or Automation Engineering

Job description

Our client is a highly reputable manufacturer specializing in gear motors and automation solutions, serving a wide range of industrial sectors. As an established leader in Drive Technology and Automation, they deliver high-performance systems tailored for industries such as airport baggage handling, transportation and logistics, and the beverage and liquids sector. About the Role: As a Sales Technical Support Engineer, you will play a pivotal role in bridging the gap between engineering and commercial functions. You will provide technical expertise and support to customers and internal sales teams, assisting with the design, development, and implementation of drive and automation solutions. Key Responsibilities: • Serve as the technical liaison between the sales team and engineering departments. • Provide pre-sales and post-sales technical support for drive systems and automation products. • Design and propose tailored solutions for client-specific applications across various industries. • Support system integration and product commissioning at customer sites as required. • Interpret customer specifications and requirements to recommend suitable products. • Assist in the development and delivery of product training for clients and internal staff. • Collaborate with engineering and R&D to feedback on customer needs and potential product improvements. • Maintain up-to-date knowledge of industry trends and competitor offerings.

• Degree in Electrical, Mechanical, Mechatronics, or Automation Engineering (or equivalent). • 2+ years of experience in technical support, applications engineering, or related roles in industrial automation. • Strong knowledge of drive technology, automation systems, and motion control. • Excellent communication and problem-solving skills. • Ability to interpret technical documentation and customer specifications. • Experience working in sectors such as airport logistics, transport, or the beverage industry is an asset. • Proficiency in English (written and spoken); other languages are a plus. • Willingness to travel for client support and training (as needed).