Sales Systems Manager

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the hospitality industry seeks a Sales and Operations Excellence Specialist to enhance the operations culture. The role involves driving sales excellence initiatives, collaborating across departments, and equipping teams with necessary tools for productivity. Successful candidates will have a strong background in sales systems and data analysis tools, like Tableau, and will report to senior management.

Qualifications

• Bachelor's degree in Hotel Management or Business Administration.
• Experience with Delphi System Administration and Reporting.
• Proficiency in Tableau Data Analysis and Visualization.

Responsibilities

• Build a high-performing sales and operations culture focused on excellence.
• Equip leaders with tools to coach and develop teams effectively.
• Oversee data governance ensuring quality, security, and compliance.

Skills

Delphi System Administration

Tableau Data Analysis

Property Management Solutions knowledge

Education

Bachelor's degree in Hotel Management or Business Administration

Job description

Job Title: Sales and Operations Excellence Specialist

Qualifications:

• Bachelor's degree in Hotel Management or Business Administration
• Experience with Delphi System Administration and Reporting
• Proficiency in Tableau Data Analysis and Visualization
• Knowledge of Property Management Solutions (PMS) and OXI Interfaces

Job Description:

• Build a high-performing sales and operations culture by focusing on excellence and strategic initiatives.
• Enhance sales productivity through process simplification, evaluating new tools/apps with an emphasis on Generative AI & Large Language Models (LLMs), and providing access to necessary information and resources.
• Equip front-line leaders with tools and skills to coach, develop, and manage teams effectively.
• Ensure sales and operations teams have timely access to accurate information via user-friendly systems.
• Serve as a coach and consultant to promote behaviors that lead to sales excellence within the CRM departments.
• Develop baseline training to ensure proficiency in sales systems, platforms, products, and segments.
• Oversee data governance, ensuring data quality, security, and compliance with internal standards and policies.
• Collaborate cross-functionally with sales, marketing, operations, revenue management, and other departments to align on key needs and opportunities.
• Drive sales excellence program adoption from leadership to individual contributors.
• Align dashboards and CRM tools like Amadeus with management needs to facilitate easy access and action.
• Conduct assessments of end-user and leadership feedback on systems and support functions.
• Lead a team dedicated to sales and service excellence, fostering a culture of inspiration, learning, and mutual support.
• Support ad-hoc organizational needs and stakeholder requirements.
• Deliver effective in-person and virtual presentations, fostering collaboration and effective communication.

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