Sales Systems Manager

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Sales Systems Manager to join its Sales team for an upcoming luxury resort in the UAE. This role involves enhancing sales productivity through innovative tools and training, ensuring effective coaching for front-line leaders, and collaborating across departments. The ideal candidate will have a background in hotel management, experience with key sales systems, and the ability to drive sales excellence while managing data governance.

Benefits

Healthcare and life insurance

Incentive programs

Attractive leave policies

Qualifications

• Bachelor’s degree in Hotel Management or Business Administration (preferred).
• Experience with Delphi System Administration and Reporting.
• Proficiency in Tableau Data Analysis and Visualizations.

Responsibilities

• Enhancing sales productivity by enabling the Hotel Sales team through process simplification.
• Empowering front-line leaders with tools to coach effectively and manage teams.
• Collaborating cross-functionally to align on needs and opportunities.

Skills

Sales Productivity

Data Management

Coaching Skills

Cross-functional Collaboration

Education

Bachelor’s degree in Hotel Management or Business Administration

Tools

Delphi System

Tableau

Property Management Solutions (PMS)

Job description

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offers 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa. It is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is seeking a Sales Systems Manager to join the hotel’s Sales team.

The Primary Duties And Responsibilities Include:

1. Enhancing sales productivity by enabling the Hotel Sales team to work smarter through process simplification, evaluating new tools/apps with a focus on Generative AI & Large Language Models (LLMs), and providing access to information and resources to advance and close business.
2. Empowering front-line leaders with tools and skills to coach effectively, build, develop, and manage teams capable of executing strategy and excellence initiatives.
3. Ensuring sales and operations team members have the right information in accessible systems and formats at the right time.
4. Serving as a coach and consultant to drive key behaviors and behavior change within Delphi CRM user groups, including Sales & Catering, Services, Weddings, Nightlife, and Resort Group Dining, to achieve higher sales excellence.
5. Developing baseline training to ensure all sales colleagues possess a verifiable level of competence in sales systems, platforms, products, and segments.
6. Managing data governance by overseeing the availability, usability, integrity, and security of data in enterprise systems according to internal standards and policies.
7. Collaborating cross-functionally with sales leadership, marketing, operations, revenue management, and other departments to align on needs, issues, and opportunities.
8. Pushing the boundaries of sales excellence to promote program adoption from leadership to individual contributors.
9. Ensuring dashboards and key items in Amadeus meet management requirements and facilitate easy access and action, striving for the most effective CRM to enable success.
10. Conducting ongoing assessments of end-user and leadership feedback on systems, support, training, and organizational functions.
11. Leading a team of sales and service excellence colleagues with a focus on inspiration, learning, mutual risk, and support.
12. Supporting ad-hoc needs as they arise to assist organizational stakeholders.
13. Excel at in-person and virtual presentation skills, fostering effective conversations and collaboration.

About You

The ideal candidate will have the following experience and qualifications:

1. Bachelor’s degree in Hotel Management or Business Administration (preferred).
2. Experience with Delphi System Administration and Reporting.
3. Proficiency in Tableau Data Analysis and Visualizations.
4. Knowledge of Property Management Solutions (PMS) and OXI Interfaces.
5. Experience managing Digital Signage Solutions.
6. Familiarity with Social Tables Event Diagramming.
7. Experience with Proposal Generation Solutions.
8. Knowledge of Property RFP Channel Management.

Wynn Al Marjan Island’s Benefits

We offer an attractive salary paid in Dirhams (AED), along with excellent leave policies, healthcare, life insurance, incentive programs, and other employee benefits. This comprehensive package makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, one of the most renowned brands in the global hospitality industry.