Sales Support Specialist

Ketjen Corporation; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the Oil and Gas sector seeks a Sales Support Specialist to assist in the quote-to-order process. The role involves coordinating with internal and external stakeholders, processing orders, and supporting sales efforts. Candidates should have a Bachelor's degree and at least 5 years of relevant experience, with strong analytical skills and proficiency in SAP and Salesforce.

Qualifications

• Minimum of 5 years relevant experience in commercial and/or logistics roles.
• Understanding of business processes in the Oil and Gas sector is preferred.
• Languages: Mandatory English; knowledge of Arabic is an advantage.

Responsibilities

• Advises and supports the Technical Sales team in preparing quotations.
• Processes all relevant quotation or order data in administrative systems.
• Acts as the primary contact for the quote-to-order process.

Skills

Analytical skills

Solution-oriented

Detail-oriented

Education

Bachelor's degree in commerce, logistics, or related fields

Tools

SAP 4

Salesforce.com

MS Office

Job description

Job Responsibilities

1. Advises and supports the Technical Sales team in preparing and modifying quotations for customers, considering delivery conditions, payment terms, transport, packaging, and import procedures.
2. Processes all relevant quotation or order data in various administrative systems, ensuring accuracy and consistency of customer data, agent data, pricing, and commission percentages, to keep the system updated.
3. Monitors the entire quotation/order process, coordinating approvals and actions to ensure smooth and correct execution.
4. Acts as the primary contact for the quote-to-order process, liaising with internal and external stakeholders.
5. Verifies pricing, dates, SKUs, and authorization validity in the system, communicating with the Global Price Coordinator as needed.
6. Handles tender-related items such as bid bonds, tender fees, bank guarantees, or letters of credit.
7. Maintains close contact with the Catalysts Order to Cash team and the pricing and customer coordinators regarding orders.
8. Prepares internal and external audit reports on commercial activities.
9. Prepares escalations, quotes, and pricing approvals to support sales efforts.
10. Approves quarterly prices in FCC and HPC for sales.
11. Provides coverage for Sales Support colleagues within the Global Sales Support group.
12. Enters contracts and agreements into Apptus and follows up on approvals.
13. Supports go-to-market activities for local entities in UAE and Saudi Arabia, including arranging travel for site visits or workshops.
14. Monitors customer catalyst inventory to minimize delivery risks.
15. Coordinates with CSR to track catalyst orders and shipments, liaising with customers regarding delays.
16. Coordinates delivery and payment processes for oil and catalyst samples sent for analysis.
17. Manages spent catalyst disposal paperwork and payments.
18. Assists in preparing and updating the sales dashboard.
19. Supports regional marketing activities to enhance Ketjen's visibility, including administrative tasks for invitations and customer registration follow-up.

Knowledge and Experience

• Bachelor's degree in commerce, logistics, or related fields.
• Minimum of 5 years relevant experience in commercial and/or logistics roles.
• Understanding of business processes, preferably in the Oil and Gas sector.
• Experience with SAP 4, Salesforce.com, and MS Office (Excel, Word, PowerPoint, Outlook).
• Strong analytical skills.
• Ability to prioritize and act in a solution-oriented manner.
• Resilient under stress and detail-oriented.
• Languages: Mandatory English; knowledge of Arabic is an advantage.