Sales Support Officer

JOB PURPOSE:

To provide comprehensive administrative support to the Sales team by preparing sales offers, maintaining updated records, organizing sales documentation, and attending relevant exhibitions. Additionally, to engage with existing customers and potential prospects to address their needs and contribute to the expansion of the customer base.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

1. Prepare Documentation: Prepare quotations, proforma invoices, commissioning sheets, delivery and sales orders to support the Sales team with timely and accurate documentation, ensuring efficient sales transactions and customer satisfaction.
2. Customer Engagement: Contact and follow up with existing and new customers to check the status of proposals, confirm meeting schedules, and handle communications, maintaining customer engagement and managing meetings and correspondence effectively.
3. Sales Registry Maintenance: Update sales registries and quotation summaries daily to reflect the latest information on offers and confirmed orders, ensuring sales reports are accurate and up to date for decision-making and tracking purposes. Utilize CRM systems for maintaining these records.
4. Industry Representation: Attend industry exhibitions to represent the company, explore new business opportunities, and build networks, promoting the company's image and strengthening the sales pipeline.
5. Project Follow-Up: Follow up with the Solutions Team regarding project inquiries to track the progress of studies and proposals, ensuring customers receive timely updates and the sales cycle continues without delay.
6. Prospect Creation: Create prospects for new customers and manage opportunity creation.
7. Quote Preparation: Prepare and share quotes with customers and manage the process of customer agreement and order creation.
8. Sales Order Management: Handle sales order creation, confirmation, and any necessary holds, ensuring follow-up with customers and managing stock availability.
9. Credit and Collection: Perform credit checks, manage advance collection processes, and handle invoicing and receipt collection.
10. Payment Follow-Up: Follow up on customer payments, coordinating with accounts and sales teams to ensure timely collection.
11. Cross-Functional Coordination: Coordinate with planning, logistics, solutions, and accounts departments to ensure smooth operations and timely delivery.

QUALIFICATIONS, EXPERIENCE, SKILLS:

Bachelor's degree in engineering preferably in Electrical or a related discipline.

2 to 3 years of experience in a similar role.

Experience with CRM systems, preferably Dynamics 365, is a plus.

Strong coordination and communication skills.

Ability to use computer systems effectively.

IMMEDIATE JOINING IS HIGHLY PREFERRED