Sales Support Officer

Equiti Group; Al Ain; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Competitive salary package

Medical insurance coverage for staff

Hybrid work options

Performance-based bonus

Employee wellness initiatives

Personalized career development

Company events

Job summary

Equiti Group’s Al Ain office seeks a meticulous Sales Support Officer to bridge multiple departments while driving commercial targets. You’ll liaise with clients, train users, and manage CRM activities to sustain growth.

The role emphasizes proactive outreach, daily calls, and responsive customer service in a dynamic fintech environment.

Qualifications

• Bachelor’s degree in Finance/ Marketing/ Logistics / Administration.
• Strong communication and time management abilities.
• Tech-savvy with ability to use CRM tools and analyze data.

Responsibilities

• Assist the Sales Departments in reaching monthly targets.
• Achieve monthly Sales Support Target through Client retention/ reactivation.
• Identify and acquire new business opportunities through daily follow ups.
• Train clients face to face or on the phone.
• Create weekly/daily/quarterly Progress Reports to the Global head of Retail sales support.
• Achieve a daily number of calls target.
• Manage Clients who opted for Marketing campaigns (online and offline).
• Answer all clients sales queries by email, phone, face to face.
• Update the CRM regularly.
• Solve all sales support related Zendesk Tickets.
• Answer all sales support phone inquiries.
• Meet walk-in clients and assist them accordingly.

Skills

Good communication

Reporting Skills

Technology expert

Time management

Education

Bachelor’s degree in Finance/ Marketing/Logistics / Administration

Job description

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.

At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility.

Think finance is stuffy? Think again.

We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Retail Sales Support Department would like to welcome a dynamic/detailed-oriented/engaged/motivated

Sales Support Officer in our office in Al Ain.

The Sales Support Officer is responsible for liaising between several departments in the company while making sure commercial targets are met.

Responsibilities

• Assist the Sales Departments in reaching monthly targets
• Achieve monthly Sales Support Target through Client retention/ reactivation
• Identify and acquire new business opportunities through daily follow ups
• Train clients face to face or on the phone
• Create weekly / daily / quarterly Progress Report to the Global head of Retail sales support
• Achieve a daily number of calls target
• Manage Clients who opted for Marketing campaigns (online and offline)
• Answer all clients sales queries by email, phone, face to face
• Update the CRM regularly .
• Solve all sales support related Zendesk Tickets.
• Answer all sales support phone inquiries
• Meet walk-in clients and assist them accordingly.

Skills & Competencies

• Good communication
• Reporting Skills
• Technology expert
• Time management

Experience Requirements

Bachelor’s degree in Finance/ Marketing/Logistics / Administration

Perks

Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.

The benefits you can expect at your Equiti workplace include:

• Competitive salary package
• Performance-based bonus
• Medical insurance coverage for employees and family members
• Smart working options
• Employee wellness initiatives
• Personalized career development
• Company lunch in the office
• Regular company events

With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.

Equiti is an equal opportunity employer.

\"Equiti\" refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.