Sales Support - Industrial Products | Al-Futtaim Automotive | FAMCO

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Dubai seeks a detail-oriented Sales Operations Specialist to manage customer interactions and sales processes. The role involves lead management, order processing, and financial coordination, ensuring smooth operations within a collaborative team environment.

Qualifications

• Experience in managing customer interactions and sales processes.
• Familiarity with sales management tools.

Responsibilities

• Manage leads from outbound marketing and create customer accounts.
• Prepare SAP quotations and create sales orders.
• Coordinate with finance and logistics for order processing.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Education

Previous experience in sales operations or customer service

Tools

SAP

Job description

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Sales Support - Industrial Products | Al-Futtaim Automotive | FAMCO

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
Are you a detail-oriented professional with a knack for managing customer interactions and sales processes? We are looking for a dynamic individual to join our team as a Sales Operations Specialist. In this role, you will be the backbone of our sales operations, ensuring smooth and efficient processes from lead management to order fulfillment.

What You Will Do

• Lead Management: Manage and record all leads from outbound telephone marketing, create new customer accounts, and establish customer credit and payment methods.
• Quotation Preparation: Prepare SAP Quotations for the TFM Business division as per the requirements from TFM Sales Engineers.
• Order Processing: Create Sales Orders, Purchase requisitions in SAP, arrange deliveries, and update stock status.
• Financial Coordination: Coordinate with Finance for Sales Order release, share SOA with customers, and follow up on payments.
• Logistics Coordination: Coordinate with the warehouse for timely delivery of products.
• Order Tracking: Keep track of Open Orders and communicate with Internal and External stakeholders.
• Customer Service: Handle walk-in customers for Tools and Pumps, acknowledge customer queries and issues related to products, prices, and availability, and provide effective resolutions.
• Reporting: Prepare monthly Open Quotation and lost sale reports.

Required Skills to be Successful

• Proficiency in SAP for creating quotations, sales orders, and purchase requisitions.
• Strong organizational skills to manage leads and track open orders.
• Excellent communication skills for coordinating with finance, warehouse, and customers.
• Ability to handle customer queries and provide effective resolutions.
• Experience in preparing detailed reports and analyzing sales data.

About the Team
You will be joining a collaborative and supportive team that values efficiency and customer satisfaction. Our team works closely with various departments, including marketing, IT, and customer service, to ensure that our sales operations run smoothly. We believe in continuous improvement and encourage our team members to share ideas and take initiative.

What Equips You for the Role

• Previous experience in a sales operations or customer service role.
• Familiarity with SAP and other sales management tools.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• A proactive approach to managing tasks and resolving issues.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.