Sales Support Coordinator

CHART COOLER SVC CO INC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global engineering company is seeking a Sales Support Coordinator in Dubai to manage aftermarket sales and handle customer inquiries. The candidate should have a Bachelor's degree and 3-5 years of experience in customer service and sales coordination, with proficiency in Microsoft Office and knowledge of UAE VAT principles. This role provides the opportunity to work in a dynamic environment with a comprehensive benefits package.

Benefits

Great benefits package

Attractive salary

Qualifications

• 3-5 years of relevant business background, including customer services.
• Familiar with UAE VAT principles.
• Strong communication skills, both oral and written.

Responsibilities

• Manage Aftermarket sales by registering customer enquiries.
• Prepare quotes and process orders in ERP.
• Coordinate with customers and internal teams for approvals.

Skills

Customer relationship management

Sales coordination

Proficient in Microsoft Office

Interpersonal skills

Education

Bachelor’s degree in business management or related field

Tools

Microsoft Business Central ERP

Salesforce

Job description

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Howden, a Chart Industries Company, is a global engineering business that focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden’s core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so.

We invite you to join Howden Middle East in the United Arab Emirates (UAE) as a Sales Support Coordinator based in Dubai. We are seeking an experienced and well-organized Sales Coordinator to provide essential aftermarket (AFM) support to customers in the Middle East region. The successful candidate shall be responsible for handling AFM enquiries, generating proposals, and processing the orders.

What Will You Do?

• Effectively manage Aftermarket sales by registering customer enquiries in the system, coordinating with various business units/suppliers.
• Prepare quotes in CRM in accordance with the internal pricing policy, and submit them to customers via email or portal after obtaining the necessary approvals
• Engaging with customers, business units, sales managers, and technical engineering to address both commercial and technical inquiries from the customer.
• Constant follow-up on opportunities with customers/agents and updating the CRM with accurate information.
• Review customer orders, process them in ERP, and issue the orders to the respective manufacturing entities after obtaining the necessary approvals.
• Creating and submitting advance payment invoices to customers and coordinating with the Finance department.
• Preparation of reports related to AFM opportunities and orders by collecting the data from CRM and ERP.
• Maintain all data electronically in folders and email directories as per company policy.
• Customer and Vendor On-boarding after obtaining all required supporting documents as per company policy.
• Coordinating with customers and the Internal trade compliance team to secure the necessary approvals for conducting business transactions with customers located in monitored countries.
• Provide essential support during SOX and financial audit.

Your Experience Should Be...

• Bachelor’s degree in business management, engineering, technical, or related field.
• 3-5 years of relevant business background, including customer services, inside sales, preferably from the same industry.
• Ability to create and maintain strong relationships with customers, employees, and agents.
• Familiar with UAE VAT principles.
• Knowledge of CAD, Letters of credit, and shipping Incoterms.
• High moral and ethical standards.
• Proficient in Microsoft Office Products – Word, Excel, PowerPoint, Outlook, Access, Power BI etc.
• Familiar with Microsoft Business Central ERP and CRM (Sales Logix / Salesforce).
• Strong interpersonal skills – active listener, clear and concise communicator (both oral and written); proven collaboration skills.
• Ability to work in a dynamic environment covering multiple projects/proposals simultaneously and meet deadlines.

Our Benefits Package...

Howden provides a great benefits package in addition to an attractive salary. It also provides the chance to work in an exciting, fast-paced environment for a global engineering company.

Chart Industries, Inc. is a leading independent global manufacturer of highly engineered equipment servicing multiple applications in the Energy and Industrial Gas markets. Our unique product portfolio is used in every phase of the liquid gas supply chain, including upfront engineering, service and repair.