Sales Support Analyst

Emirates Integrated Telecommunications Company; United Arab Emirates; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player seeks a detail-oriented professional to manage work orders and enhance service delivery within the ME&LE segment. This role requires a strong analytical mindset and excellent communication skills to engage effectively with account managers and solution consultants. The ideal candidate will have a university degree and a minimum of three years of experience, including a technical operations background. You will be responsible for ensuring the smooth activation and management of various products within the CRM system, making this an exciting opportunity for those looking to grow in a dynamic environment.

Qualifications

• University degree required.
• Minimum 3 years of experience, including 1 year in technical operations.

Responsibilities

• Manage work orders within the ME&LE segment and create detailed reports.
• Engage with account managers to ensure smooth service delivery.

Skills

Logical Skills

Statistical Skills

Interpersonal Skills

Communication Skills

Analytical Skills

Planning Skills

Organizational Skills

Reporting

CRM

Billing

Invoicing

Outlook

Management Certifications

IoT Products Management

Education

University Degree

Tools

CRM System

Billing Software

Reporting Tools

Microsoft Outlook

Job description

Emirates Integrated Telecommunications Company

The role involves managing work orders within the ME&LE segment, creating detailed reports on various periodicities, engaging with account managers and solution consultants to ensure smooth service delivery, and handling activation, modification, upgrade, downgrade, and renewal of fixed and NBI products within the CRM system. Additionally, the candidate will identify and resolve core billing and service issues.

Qualifications:

• University degree required.

Experience:

• Minimum 3 years of professional experience, including at least 1 year in a technical operations role.

Skills:

• Strong logical, statistical, and interpersonal skills with effective communication abilities.
• Excellent analytical, planning, and organizational skills.
• Creative, flexible, and responsive to organizational needs.
• Expertise in reporting, CRM, billing, invoicing, and Outlook.
• Management certifications and experience in launching and managing IoT products or solutions are preferred.

Note: This description is for informational purposes. Candidates should verify the legitimacy of the employer independently and exercise caution with personal information.