Sales Supply & Support Group Leader

IKEA; Dubai; On-site; AED 1,200,000 - 1,800,000; Full time

Job summary

Al-Futtaim Retail is seeking a Sales Supply & Support Group Leader to integrate retail communications with store-level supply processes. You will ensure goods availability, monitor shortages, and support range management while aligning forecasts across central and country teams.

The role requires a Bachelor's degree and 3+ years in sales, supply chain, or logistics, with strong Excel skills and English proficiency.

Qualifications

• Bachelors degree minimum qualification.
• 3+ years of experience in sales, supply chain, or logistics.
• Strong MS Excel and MS Office skills.
• Excellent communication and ability to manage schedules and deadlines.
• Strong English fluency; Arabic is a plus.

Responsibilities

• Contribute to goods availability by minimizing shortages and monitoring central issues.
• Educate the commercial team about availability to minimize customer impact.
• Assist range management and ensure timely system updates for product assortment.
• Highlight deviations between central and country/store forecasts and range classifications.
• Support store range administration per country decisions and update replenishment parameters.
• Provide forecast alignment for strategic articles and coordinate with sales on discontinued items.

Skills

Excel

Communication

Planning

Leadership

Education

Bachelor's degree

Tools

MS Office

Job description

Company description

Job Requisition ID: 180067

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job description

Overview Of The Role:
The Sales Supply & Support Group Leader plays a crucial role in integrating retail communication and selling processes with supply processes at store level. The position ensures a strong alignment between supply and demand, securing agreed service levels at the lowest cost and supporting efficient logistics operations within the store.

What You Will Do:

• Contribute to the fulfillment of customer promises by ensuring goods availability through minimizing non-central shortages and monitoring central shortages.
• Create awareness in the commercial team about availability issues, enabling them to minimize customer impact.
• Support sales with range management, in-line with country range decisions, ensuring timely administration of the range in the system.
• Highlight deviations in the range frame versus store range classification, country range agreement, and actual range to sales.
• Assist the In-store Logistics Manager with administering the store range as per country range decisions, updating parameters for article replenishment and sales.
• Provide sales team with forecast alignment for strategic articles, highlighting discrepancies between central and country/store forecasts.
• Follow up on agreed store range to ensure items are stocked/offered, highlighting needs for corrective action.
• Secure goods availability at the lowest costs to achieve IKEA’s objectives of market leadership, growth, and profitability.
• Monitor automatic ordering process, taking actions to resolve order disruptions affecting customer availability.
• Address supply deviations with concerned teams to ensure supplier or transport performance issues are resolved.
• Pursue sale goals for key articles identified in business agreements, working with sales on commercial approaches for discontinued articles.
• Maximize service level 365 days a year by minimizing non-central shortage and supporting active sales steering.
• Reduce costs by implementing more efficient tools and procedures.
• Support a strong IKEA culture valuing diversity of customers and co-workers.
• Assist and support store colleagues, sharing knowledge and fostering a collaborative environment.
• Identify team motivations and capabilities, implementing training plans to develop team members.

Required Skills To Be Successful:

• Proficiency in Microsoft Excel and MS Office suite.
• Excellent communication and interpersonal skills.
• Ability to plan, implement, and monitor actions to meet deadlines.
• Strong leadership and problem-solving skills.

What Qualifies You For The Role:

• Bachelor's degree minimum qualification.
• At least 3 years of experience in sales, supply chain, or logistics.
• Proficiency in MS Excel and other MS Office tools.
• Excellent communication skills and ability to manage schedules and deadlines.
• Strong English language skills; Arabic is a plus.

Qualification

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.