Sales Specialist - Service & Modernization

279 KONE Middle East UAE; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in the UAE, KONE is seeking a Sales Specialist to support sales personnel by creating and qualifying leads. The role involves taking care of customer inquiries and ensuring proactive communication to enhance customer experience. Candidates should have a Bachelor's degree and a minimum of 2 years of relevant experience in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in a similar role.
• Strong focus on administration tasks.
• Excellent English language skills, Arabic is an advantage.

Responsibilities

• Create and qualify leads for the KONE sales team.
• Resolve customer complaints and support finance in money collection.
• Monitor leads in CRM and maintain customer data.

Skills

Organizational skills

Communication skills

Customer service

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

SAP

CRM

Job description

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

The Sales specialist supports maintenance and modernization sales persons by creating and qualifying leads for them. The purpose of the role is to take care of customers by phone and ensure that we respond to their requirements and contact them proactively.

Responsibilities and key activities

Create opportunities

• Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Responsible for making courtesy calls
• Ensures successful conversions with existing and new maintenance customers
• Responsible for gathering relevant information about market and competitors while interacting with customers
• Responds and resolves cancellation risks
• Monitor and resolve suspended contracts if any

Complaint and query handling

• Solves complaints with the rest of KONE team
• Supports the finance function in money collection
• Qualifies leads and plans and schedules visits for farmer

Data quality and communications to ensure customer experience

• Monitors the leads and new opportunities in CRM and assigns them to right person
• Follows customers not visited; calls and identifies level of satisfaction and opportunity
• Documents the customer and contact information, maintains customer data
• Updates CRM according to the communication of the hunter on outcomes of the meetings.

Are you the one?

• Bachelor’s degree holder
• Minimum 2 years of experience in a similar role with a strong focus on administration tasks.
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
• Excellent organizational skills – able to perform duties with minimal supervision.
• Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
• Excellent English language skills both spoken and written. Arabic is added advantage.