Sales Specialist - Service & Modernization

KONE Middle East UAE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology firm in Abu Dhabi is seeking a Sales Specialist to support maintenance sales. The role involves creating and qualifying leads, addressing customer requirements, and enhancing data quality in CRM. The ideal candidate has a Bachelor's degree and at least 2 years of relevant experience, with strong organizational and English skills. This position offers opportunities for personal and career growth in a collaborative environment.

Qualifications

• Minimum 2 years of experience in a similar role with a strong focus on administration tasks.
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
• Excellent organizational skills, able to perform duties with minimal supervision.

Responsibilities

• Creates, qualifies, and communicates leads and sales opportunities for the sales team.
• Responds and resolves cancellation risks and monitors contracts.
• Solves complaints and handles queries from customers.

Skills

Organizational skills

Excellent English skills

Proficiency in Microsoft Office

Experience with CRM

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SAP

Job description

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

The Sales specialist supports maintenance and modernization sales persons by creating and qualifying leads for them. The purpose of the role is to take care of customers by phone and ensure that we respond to their requirements and contact them proactively.

Responsibilities and key activities

Create opportunities

• Creates, qualifies, and communicates leads and sales opportunities for the entire KONE sales team (e.g., cross-selling)
• Responsible for making courtesy calls
• Ensures successful conversions with existing and new maintenance customers
• Responsible for gathering relevant information about the market and competitors while interacting with customers

Contract cancellation prevention

• Responds and resolves cancellation risks
• Monitors and resolves suspended contracts if any

Complaint and query handling

• Solves complaints with the rest of the KONE team
• Handles queries
• Supports the finance function in money collection

Support sales people

• Qualifies leads and plans and schedules visits for the sales team

Data quality and communications to ensure customer experience

• Monitors the leads and new opportunities in CRM and assigns them to the right person
• Follows up with customers not visited; calls and identifies the level of satisfaction and opportunity
• Documents customer and contact information and maintains customer data
• Updates CRM according to the communication of the sales team on outcomes of the meetings.

Are you the one

• Bachelor's degree holder
• Minimum 2 years of experience in a similar role with a strong focus on administration tasks.
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
• Excellent organizational skills, able to perform duties with minimal supervision.
• Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
• Excellent English language skills, both spoken and written. Arabic is an added advantage.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.