Sales Specialist

Trafalgar Luxury Group; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury retail is seeking a Sales Specialist to join their dynamic team. In this role, you will provide exceptional customer service, assist customers with product recommendations, and maintain a well-organized store environment. Your ability to communicate effectively in Russian will be essential in building relationships with VIP clients, particularly those from the Russian market. This position offers a unique opportunity to work in a fast-paced, customer-centric environment, contributing to the success of a prestigious brand. If you have a passion for luxury products and a commitment to excellence, this role is perfect for you.

Qualifications

• Experience in luxury retail sales, especially with VIP customers.
• Excellent communication skills in Russian.

Responsibilities

• Assist customers and drive sales while ensuring a positive shopping experience.
• Process transactions accurately and handle customer inquiries professionally.

Skills

Russian language proficiency

Customer service

Luxury retail sales

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Point-of-sale (POS) system

Job description

As a Sales Specialist, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.

Responsibilities

• Offering product information and guidance to the Customers in the stores.
• Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
• Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
• Build customer Data base and follow-up with the VIP customers. Specially with Russian Customers.
• Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
• Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
• Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
• Participate in ongoing training and development programs to enhance product knowledge and sales skills.
• Managing after sales service

Qualifications and Requirements

• Excellent communication skills in Russian language is a must.
• Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
• Strong interpersonal skills with a customer-centric mindset.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Proficiency in basic math and experience using a point-of-sale (POS) system.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Positive attitude, self-motivated, and a team player.
• High school diploma or equivalent required; additional education or certifications are a plus.