Sales Operations Manager

ManpowerGroup Middle East; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player seeks an experienced Sales Operations Manager to optimize sales processes in the HVAC and fire protection sectors. This role involves overseeing daily operations, enhancing customer relationships, and driving revenue growth through strategic analysis and effective communication. The ideal candidate will have a strong background in sales operations, a solid understanding of HVAC systems, and the ability to navigate the complexities of the UAE market. Join a dynamic team where your expertise will directly impact business success and client satisfaction.

Qualifications

• 5+ years of experience in HVAC/fire protection sales operations.
• Strong analytical skills to identify and resolve challenges.

Responsibilities

• Oversee day-to-day sales operations to enhance efficiency.
• Monitor key sales metrics and implement improvements.
• Maintain strong relationships with suppliers and clients.

Skills

Sales Operations Management

Customer Relationship Management

HVAC Systems Knowledge

Analytical Skills

Negotiation Skills

Communication Skills

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in HVAC Engineering

Job description

Key responsibilities:

Our client is looking for an experienced sales operations manager with a background in HVAC and/or fire protection industries to oversee and optimize sales processes and customer relationship management.

• Oversee and manage day-to-day sales operations to ensure seamless execution.
• Streamline and improve sales processes to enhance efficiency and maximize revenue.
• Monitor and analyze key sales metrics, including pipeline health, conversion rates, and revenue growth.
• Identify bottlenecks in the sales cycle and implement corrective actions for improvement.
• Support sales teams with documentation, certifications, pricing strategies, and contract management, ensuring accurate lead times for production and deliveries.
• Work closely with supply chain, logistics, and production teams within a matrix organization to maximize revenue.
• Maintain strong relationships with suppliers, manufacturers, and distributors to ensure timely product availability.
• Oversee inventory levels to avoid stock shortages and ensure efficient supply chain management.
• Keep track of supplier stock levels and production schedules, follow up on progress with the operations manager, and provide timely updates to clients to ensure no delays in lead time.
• Maintain strong relationships with both clients and partners to drive long-term business growth.
• Assist in customer engagement and ensure smooth order processing to enhance client satisfaction.
• Align with marketing teams to optimize lead generation efforts and support sales objectives.
• Analyze historical sales data and market trends in collaboration with the sales team leader/key account managers to create accurate demand forecasts.
• Develop reports and dashboards to provide leadership with valuable insights on sales performance.
• Prepare monthly pipeline forecasts and discuss key findings with the managing director.
• Conduct independent business negotiations with suppliers and partners.
• Handle multiple tasks efficiently while working under pressure.
• Ensure no delays in production or delivery lead times through proactive coordination.

Qualifications & skills:

• Bachelor's degree in business administration, sales, HVAC engineering, or a related field.
• 5+ years of experience in HVAC/fire protection sales operations in the UAE market.
• Understanding of HVAC systems, components, and industry suppliers.
• Experience with customer service to ensure customer satisfaction.
• Knowledge of HVAC supplier networks, logistics, and procurement processes.
• Familiarity with international trade rules (Incoterms) and contracts to effectively negotiate deals and business agreements.
• Strong ability to liaise with suppliers, distributors, and customers effectively.
• Strong analytical skills to identify and resolve sales and supply chain challenges.
• Familiarity with UAE and Middle East HVAC/fire protection regulations, projects, and key industry players.
• Very good communication skills in English; Arabic will be highly desirable.
• Having a UAE driving license and a car will be an advantage.